Item Processing Supervisor

Citizens Business Bank
21.56 To 29.11 (USD) Hourly
United States, California, Rancho Cucamonga
7555 Hellman Avenue (Show on map)
Feb 28, 2026
Exact compensation may vary based on skills, experience and/or education, and location. This position is also eligible for an annual bonus. SUMMARY The Check Processing Supervisor reports directly to the Check Processing Manager. The incumbent must provide operational support and supervision at the direction of the Item Processing Manager in a lead capacity to Check Processing associates. Incumbent will manage the processing of checks and other items to ensure proper accounting for these items and timely processing of cash letters. This position is a lead position and will assist the supervisor responsibilities include planning, assigning and directing work; appraising performance, rewarding and disciplining employees; addressing complaints and resolving problems. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Complies with and stays abreast of all policies and procedures, federal and state laws applicable to the job Reviews final posting summary report to ensure all blocks are in balance prior to the nightly update (Balance the Bank) Provides approval to post all Bank activity for core application Performs all related end of day duties including balancing the Bank Ensures effective callback procedures are in place to monitor accuracy and integrity of Check Processing Files Manages the preparation and transmission of cash letters in a timely manner and in accordance with established deadlines Extracts and processes Cash Vault files for posting Provides support to Business Financial Centers on branch capture operations issues Plans, assigns and directs work Provides guidance and support to Check Processing associates with procedural related issues Assists with annual performance reviews, rewards and disciplines associates by providing input. 12. Provides, presents and promotes The Citizens Experience to all external and internal customers. 13. Other duties as assigned. SUPERVISORY RESPONSIBILITIES This job has no supervisory responsibilities. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE Associate's degree (AA) or equivalent from two-year college or technical school; or 1-2 years related experience and/or training: or combination. LANGUAGE SKILLS Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or associates of organization. MATHEMATICAL SKILLS Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. REASONING ABILITY Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. CERTIFICATES, LICENSES, REGISTRATIONS COMPUTER & SOFTWARE SKILLS; List the licenses, certificates and registrations that are required to perform the essential duties of this job. (i.e. Driver's license, notary) Driver's License COMPUTER & SOFTWARE SKILLS: (ie. list software and required expertise levels) Transaction Content Manager (TCM) - Expert Knowledge Microsoft Suite - Moderate Knowledge Source Capture Optimization (SCO) - Expert Knowledge Kronos - Moderate Knowledge Transaction Management System (TMS) - Basic Knowledge OTHER SKILLS AND ABILITIES: (i.e. 10-key, multi-task, fast paced) 10-Key Multi-Task Fast - Paced Detailed OTHER QUALIFICATIONS: (ie. ability to travel, fly, work nights, weekends) Ability to work nights, weekends, days as necessary PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the associate is regularly required to talk or hear. The associate frequently is required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The associate is occasionally required to sit and stoop, kneel, crouch, or crawl. The associate must frequently lift and/or move up to 50 pounds. WORK ENVIRONMENT The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the associate is frequently exposed to moving mechanical parts and vibration. The associate is occasionally exposed to risk of electrical shock. The noise level in the work environment is usually loud. Salary Range:$21.56 To $29.11 Hourly Exact compensation may vary based on skills, experience and/or education, and location. This position is also eligible for an annual bonus.