Program Manager - 138560

The Program Manager provides enterprise-level leadership for complex healthcare technology initiatives with a primary focus on Epic EHR implementations, optimizations, and regulatory programs. This role owns a diverse portfolio of high-visibility projects impacting clinical, operational, compliance, and executive priorities.

The Program Manager operates as a strategic integrator across stakeholders, ensuring initiatives are delivered safely, compliantly, and on schedule while navigating organizational complexity, competing priorities, and regulatory mandates. Success requires advanced Epic program experience, executive communication capability, strong healthcare domain knowledge, and the ability to lead multidisciplinary teams in politically sensitive environments.

Key Responsibilities:

Program Leadership

• Lead enterprise Epic initiatives spanning multiple modules and departments
• Oversee regulatory and compliance-driven healthcare technology programs
• Manage cross-functional portfolios with significant operational impact

Stakeholder & Executive Engagement

• Serve as primary escalation and coordination point for senior leadership
• Develop executive dashboards, strategic briefings, and decision materials
• Facilitate alignment across clinical, operational, and IT stakeholders

Delivery & Governance

• Own program planning, resource coordination, risk mitigation, and delivery oversight
• Implement structured governance frameworks for large healthcare initiatives
• Ensure vendor and partner coordination aligns with enterprise priorities

Organizational Navigation

• Resolve complex stakeholder conflicts
• Manage politically sensitive initiatives
• Drive consensus across competing enterprise interests

Core Competencies

• Executive presence and communication
• Strategic planning and escalation management
• Healthcare regulatory awareness
• Complex stakeholder management
• Organizational political intelligence
• Risk anticipation and mitigation
• Cross-functional leadership

• Nine (9) years of related experience, education/training, OR a Bachelor's degree in related area plus five (5) years of related experience/training. Related experience: healthcare IT project/program leadership.

• Requires basic knowledge of project management principles, theories, and concepts.

• Demonstrated attention to detail. Demonstrated ability to determine relevance and prioritize tasks.

• Demonstrated effective writing skills

• Demonstrated competency in selecting and implementing project management methods and techniques.

• Proven leadership ability. Effective problem solving skills. Demonstrated ability to put forth persuasive arguments.

• Effective skill at tracking effort and project progress. Demonstrated highly advanced organization and project management skills. Demonstrated strong conceptual and planning skills to analyze projects of broad and diverse scope. Understands the cost impact of projects, project tracking tools and metrics.

• Demonstrated ability to effectively communicate with all levels of an organization.

• Experience leading a team of technology professionals.

• Demonstrated Epic implementation or optimization leadership.

• Experience managing multi-workstream enterprise programs.

• Multi-project or program portfolio ownership experience.

• Executive communication, reporting expertise and Executive stakeholder interaction.

• Proven success delivering high-risk regulatory or compliance initiatives.

• Epic certification or advanced Epic platform experience.

• PMP or equivalent program leadership certification.

• Lean/Six Sigma experience.

• ServiceNow or enterprise workflow platform familiarity.

• Vendor coordination experience.

• Must be able to work various hours and locations based on business needs.

• Employment is subject to a criminal background check and pre-employment physical.