Technical Trainer - Supply Chain

We are the Metropolitan Council, the regional government for the seven-county Twin Cities metropolitan area. We plan 30 years ahead for the future of the metropolitan area and provide regional transportation, wastewater, and housing services. More information about us on our website.

NOTE: The primary work hours will be first shift with the expectation that Technical Trainers will provide training during second and third shifts to meet training needs.

Conduct a training needs analysis with stakeholders and customers.

• Gather data using various collection tools/techniques.
• Assess data and define/create high-level design.
• Conduct stakeholder meetings and incorporate feedback into design.
• Perform duties within the Learning Management System (LMS), including assessing data and defining organizational and departmental-level reporting; developing curricula; assigning and monitoring training; assessing and documenting training; and acting as the Material Management admin for the LMS as directed.

• Design and develop course outlines, syllabi, performance objectives, student guides, slides, exercises, performance support tools, and evaluation documents.
• Conduct quality assurance reviews and incorporate feedback.
• Create a project plan for all tasks related to creating a curriculum and meet these deadlines.

• Prepare the classroom, equipment, training modules, materials, etc., prior to class.
• Maintain/organize materials and equipment both inside and outside the classroom.
• Act as a supervisor to students during classroom hours.
• Use a hands-on approach along with dynamic activities to engage learning in the classroom.

• Provide technical support to Materials Management staff upon request.

• Continually evaluate course effectiveness and update materials as needed.
• Distribute assessment tools and collect/record data for analysis.
• Conduct pre-hire testing for internal and external candidates.

• Seek out industry knowledge of supply chain best practices, adult learning methodologies, and new training tools and strategies.

• Engage in process improvement activities within the Material Management Operations team and participate in professional development opportunities.

• High School diploma or GED AND six (6) years of experience in a supply chain or inventory management environment, including experience supporting or delivering technical training related to inventory or supply chain systems (e.g., WMS, SCM, ERP)
• Associate's degree in supply chain-related fields, training and development, communications, information technology, adult education, or related field AND four (4) years of experience in supply chain or inventory management operations, including experience supporting or delivering technical training related to inventory or supply chain systems such as WMS, SCM, or ERP.
• Bachelor's degree in supply chain-related fields, training and development, communications, information technology, adult education, or related field AND two (2) years of experience in a supply chain or inventory management environment, including experience supporting or delivering technical training related to inventory or supply chain systems (e.g., WMS, SCM, ERP).

Licensing Requirement:

• Valid driver's license with acceptable driving record

What additional skills and experience would be helpful in this job (desired qualifications):

• Two or more years of experience as a technical trainer of a supply chain or inventory management software (e.g. Warehouse Management System (WMS), Supply Chain Management System (SCM), or Enterprise Resource Planning (ERP).
• Certified Technical Trainer+, Certified Professional Trainer, or equivalent.
• Experience working with a Learning Management System (LMS).
• OSHA Certified Forklift Instructor.
• Experience working in a union environment.

What knowledge, skills and abilities you should have within the first six months on the job:

• Knowledge of supply chain and material management operations, including inventory management best practices and procedures, supply chain software applications and systems (such as ERP, MRP, WMS, and SCM), automated storage and retrieval systems, material handling processes, inventory tools, material handling equipment, and related safety protocols.

• Knowledge of instructional design, adult learning principles, and the tools and techniques used to analyze, design, develop, implement, and evaluate high-quality technical training.

• Ability to plan and manage multiple priorities and deadlines while taking ownership of training tasks and projects.

• Technical and operational aptitude with the ability to learn new products, software applications, and technology quickly, including the Learning Management System (LMS).

• Ability to build strong working relationships within and outside the Material Management department.
• Proficient in Microsoft Office applications (Word, Excel, PowerPoint, etc.).
• Excellent written, oral, and interpersonal communication skills, including technical writing, group presentation, and the ability to provide coaching and feedback to students.

What you can expect from us:

• We offer the opportunity to make a difference and positively influence the Twin Cities metropolitan area.
• We encourage our employees to develop their skills through on-site training and tuition reimbursement.
• We provide a competitive salary, excellent benefits and a good work/life balance.

Union/Grade: Non-Represented/Grade F

FLSA Status: Non-Exempt

Safety Sensitive: No

1. We review your minimum qualifications.
2. We evaluate your Work Record Evaluation (for internal ATU employees).
3. We rate your education and experience.
4. We conduct a structured panel interview and a training presentation.
5. We conduct a selection interview.

If you are already an employee of the Metropolitan Council, you must pass a drug test (if moving from a non-safety sensitive position to a safety sensitive position) and criminal background check if the job you're applying for is safety sensitive, is a supervisory or management job, is in the Finance, Information Services, Audit, or Human Resources departments, or has access to financial records, files/databases, cash, vouchers or transit fare cards. A driving record check and/or physical may be conducted if applicable to the position.

IMPORTANT: If you make a false statement or withhold information, you may be barred from job consideration.