MT Quality Assurance Manager

• Lead the Ops Excellence program, including KPI monitoring, scorecard distribution, and performance trend analysis

• Prevent escalations by proactively monitoring service risk indicators and reinforcing strong operational fundamentals

• Identify operational risk early through data review, audits, and trend monitoring; drive corrective and preventive actions

• Maintain departmental standards through governance of SOPs, workflows, documentation, and version control

• Champion continuous improvement and reinforce MT culture through high collaboration with MT teams and cross-functional partners

• Support onboarding and standardization efforts, ensuring new team members understand and follow core operational practices

Skills

• Bachelors Degree; Supply Chain/Logistics or Business preferred

• 5 - 8+ years industry related experience

• Displays an expertise in Echo Managed Transportation Operations' core functions and value prop to clients

• Problem-solving and critical thinking

• Process design and optimization

• Strong written and verbal communication

• Strong analytical skills, including proficiency with Microsoft Excel

Echo Global Logistics is a leading provider of technology-enabled transportation management services. As a third-party logistics provider, we simplify transportation management for our clients and carriers, handling crucial tasks so they can focus on what they do best. From coast to coast, dock to dock, and across all major transportation modes, Echo connects businesses that need to ship their products with carriers who transport goods quickly, securely, and cost-effectively.

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Work environment/physical demands summary:

This job operates in an office environment and uses a computer, telephone and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office with an open seating floor plan. The employee may encounter frequent interruptions throughout the work day. The employee is regularly required to sit, talk, or hear.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a qualified individual with a disability, or Vietnam era or other protected veteran.