Card Services Manager

POSITION PURPOSE:

The Card Services Manager is responsible for overseeing the credit union's card management operations, vendor relationships, and card-related projects. This role ensures efficient and compliant card service functions, supports portfolio growth and profitability, and drives operational excellence through data analysis, reporting, and cross-functional collaboration. The ideal candidate brings strong industry knowledge of the card payments ecosystem, including networks, vendors, and competitive trends.

Candidates must be available Monday - Friday 8 am - 6 pm.

This position is eligible for work by a remote employee out of the following states:

AL, FL, GA, KS, MI, NC, OK, SC, TN, TX, or VA.

ESSENTIAL FUNCTIONS AND BASIC DUTIES:

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential duties.

• Ensure Card Service functions are performed efficiently, effectively, and accurately in accordance with established policies, standards, and security procedures.
• Research and resolve reconciliation discrepancies, outages, and card-related operational issues.
• Manage relationships with external vendors, processors, and network partners.
• Ensure service level agreements (SLAs) are met and performance standards are maintained.
• Collaborate with vendors to address operational issues, implement enhancements, and support strategic initiatives.
• Oversee and lead card-related projects from planning through implementation.
• Coordinate cross-functional efforts to ensure timely and successful execution of initiatives.
• Support product enhancements, system updates, and process improvements
• Support audit requests and implement process changes based on findings.
• Perform additional duties assigned by leadership.

PERFORMANCE MEASUREMENTS:

• Department functions are effectively and efficiently completed in accordance with established Credit Union policies, procedures, standards, and related program and legal requirements.
• Productivity and quality goals and deadlines are met, and work is of high quality. Suggestions for improved service delivery are developed and implemented.
• Department policies and procedures are regularly reviewed.
• Accounts, records, and documents are complete and accurate.
• Complete any required training in a timely manner.
• Professional business relations exist with members and external trade contacts. Questions and problems are promptly and courteously resolved. Assistance is provided as needed.
• Effective working relations and coordination exist with related departments and branch personnel. Support is provided as required.
• Management is appropriately informed of area activities and of any significant concerns.

REQUIRED EDUCATION AND EXPERIENCE:

• High school diploma or equivalent required.
• Minimum of 2 years of experience in Card Services or card operations within a financial institution.
• Demonstrated experience managing vendor relationships and working with card processors or payment networks.
• Experience leading projects or cross-functional initiatives.
• Strong analytical experience interpreting data and using reporting to drive decisions.

ADDITIONAL SKILLS AND QUALIFICATIONS:

• In-depth knowledge of the card payments ecosystem, including Visa, Mastercard, and network rules.
• Experience with card processing platforms and reconciliation systems.
• Strong understanding of compliance and regulatory requirements related to card operations.
• Proficiency in reporting tools and advanced spreadsheet skills.
• Ability to troubleshoot operational issues and identify process improvements.
• Strong communication skills with the ability to collaborate across departments and with external partners.
• Ability to manage multiple priorities in a fast-paced environment.

PHYSICAL REQUIREMENTS:

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential duties.

• Sedentary work; sitting/standing at a desk and working on a computer most of the time.
• Exerts up to 10 lbs. of force occasionally with or without accommodations.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or tasks that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

COMPLIANCE AND TRAINING RESPONSIBILITIES:

Employees must comply with CPM's policies and all applicable laws and regulations, including but not limited to GLBA, BSA, SAFE Act, and Regs B, D, E, CC, and Z. They are responsible for protecting the privacy, integrity, and confidentiality of information. Employees are also required to complete all mandated compliance and information security training to maintain regulatory and security standards.

AFFIRMATIVE ACTION/EEO STATEMENT

CPM Federal Credit Union is an Equal Opportunity Employer who recruits, and hires qualified applicants without regard to race, color, religion, sex, pregnancy, childbirth, and related medical condition (including, but not limited to lactation), sexual orientation, national origin, age, disability, gender identity, protected veteran status or any other protected characteristic.