Catering Sales Manager

The Catering Sales Manager is responsible for driving catering and delivery sales within an assigned territory while strengthening Bagel Brands' position as the preferred catering partner in local markets. This role develops and executes targeted sales strategies, builds strong relationships with new and existing customers, and partners closely with restaurant operations teams to ensure successful execution of catering orders and events.

In alignment with Bagel Brands' Mission, Vision, and Values, the Catering Sales Manager demonstrates ownership, collaboration, and creativity in identifying new business opportunities and delivering exceptional guest experiences through catering.

Department: Catering Sales

Annual Salary: $85K-$95K

Bonus: Quarterly Bonus

RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO:

Territory Sales Leadership

• Own and manage catering sales performance within an assigned territory, driving revenue growth through proactive business development and relationship management.

• Identify and pursue new catering opportunities through direct outreach, networking, and community engagement.

• Maintain and grow relationships with existing clients to increase repeat business and long-term partnerships.

• Execute territory sales strategies and targeted outreach campaigns to achieve catering revenue goals.

Sales Strategy & Business Development

• Develop and implement localized sales strategies aligned with company goals and guidance from the Director of Catering.

• Analyze customer insights and market trends to identify new opportunities and improve performance in underperforming markets.

• Contribute ideas and innovative approaches that enhance the effectiveness of catering sales programs and outreach efforts.

• Support company-wide catering campaigns, seasonal promotions, and occasion-based sales initiatives.

Field & Operations Partnership

• Build strong relationships with restaurant operations teams to ensure seamless execution of catering orders and exceptional guest experiences.

• Gather feedback from field leaders and customers to identify service improvements and operational opportunities.

• Partner with operations to address challenges, improve processes, and ensure successful delivery of catering services.

Sales Reporting & Performance Tracking

• Track sales activity and maintain accurate reporting on outreach, pipeline activity, and territory performance.

• Provide regular updates on sales activity, market insights, and performance trends to leadership.

• Monitor progress toward revenue goals and adjust outreach strategies as needed.

Team Collaboration & Sales Leadership

• Contribute to a collaborative, high-performing catering sales culture by sharing best practices and supporting peers across markets.

• Assist with training initiatives, sales campaigns, and targeted outreach efforts across the catering team when needed.

• Serve as a positive ambassador of Bagel Brands' culture and sales expectations.

LEADERSHIP COMPETENCIES (INDIVIDUAL CONTRIBUTOR)

• Effective Communication: Communicates clearly and professionally with customers, restaurant teams, and leadership.

• Accountability & Ownership: Demonstrates ownership of territory performance and consistently works toward achieving sales goals.

• Adaptability & Perseverance: Thrives in a fast-paced environment and adjusts strategies as market conditions evolve.

• Curiosity: Continuously seeks new opportunities for growth, partnership, and market expansion.

• Collaboration: Builds strong relationships with cross-functional partners to deliver strong business results.

• Self-Awareness: Maintains professionalism and sound judgment in all interactions with customers and team members.

REQUIRED KNOWLEDGE, SKILLS, & EXPERIENCE

• Outside sales experience calling on both existing and new clients.

• Proven ability to achieve sales goals through personal effort and strong relationship building.

• Strong organizational, time management, and multi-tasking skills.

• Ability to analyze market data and adjust sales strategies accordingly.

• Strong interpersonal skills with the ability to build relationships internally and externally.

• Excellent problem-solving and communication skills.

• Proficiency in Microsoft Office and ability to quickly adapt to new systems or sales tools.

• Ability to travel within assigned territory as needed.

• Experience in multi-unit retail, restaurant, or hospitality environments.

PHYSICAL DEMANDS

This role requires the ability to sit, stand, bend, lift, and move intermittently during working hours. These requirements may be met with or without reasonable accommodation.

The duties of this position may change from time to time. The Company reserves the right to add or delete duties and responsibilities at the discretion of the Company or its managers. This job description is intended to describe the general level of work being performed and is not intended to be all-inclusive.

Bagel Brands is committed to providing equal employment opportunity and fair treatment in employment for all individuals. We do not discriminate on the basis of any characteristic protected by applicable federal, state, or local law. Employment decisions are based solely on qualifications, merit, and business needs.