Technical Support Specialist

Position: Technical Support Specialist (Credit Card & POS Systems)

Location: Bartlesville, OK

Pay: $20.00-$29.00/hour

Job Type: Contract (6+ months)

Schedule: 24/7 availability required (days, evenings, weekends, overnights)

We are seeking a customer-focused Technical Support Specialist to provide help desk support for credit card processing systems and point-of-sale (POS) technology. This role supports customers, marketers, and dealers by troubleshooting hardware, software, and network connectivity issues in a fast-paced, 24/7 environment.

Key Responsibilities:

• Provide technical support via phone, chat, email, and online platforms for credit card processing issues.
• Troubleshoot POS systems, EPOS equipment, and network connectivity (DSL, VSAT, broadband).
• Assist with chargebacks, transaction inquiries, and credit card settlement reconciliation.
• Support customer supply requests in alignment with internal guidelines.
• Maintain accurate documentation, records, and performance metrics (quality, productivity, customer satisfaction).
• Navigate and support web-based platforms and extranet systems (e.g., Bizlink, Lubestream).
• Continuously build knowledge of software, hardware, and payment processing systems.

Qualifications:

• High School Diploma or GED required.
• 1+ year of IT help desk or technical support experience preferred.
• Knowledge of POS systems, networking technologies (DSL, VSAT), and payment processing systems.
• Proficiency in Microsoft Office and general computer systems.
• Strong problem-solving, communication, and customer service skills.
• Ability to work flexible shifts in a 24/7 support environment.

Employee Benefits

Medical, dental, vision, and pet insurance | 401(k) Retirement Savings Plans | Employee Assistance Program (EAP) | Commuter/Parking Accounts | People Perks | Health Savings Account (HSA) | AD & D Insurance

If you have experience in technical support, POS systems, or payment processing, click "Apply Now" to join a dynamic support team.

Advantage Technical connects top- talent in technology, engineering, and technical fields with forward-looking companies.

Advantage Technical is an equal opportunity employer. All applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Advantage Technical offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Advantage Technical is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at https://smgroupna.com/privacy-notice-for-candidates-and-employees-contractors. By applying, you consent to receive AI-generated and non-AI-generated calls, texts, or emails from Staffmark Group, its affiliates, and partners. Frequency varies and message/data rates may apply. Reply STOP to cancel or HELP for help.