Director of Regional Field Operations -Adecco US

The Regional Director of Operations will report directly to the VP, Field Operations and work with Area Leader(s) to drive consistency across the Regions in delivery, growth strategy, productivity, operations and profitability.

The Regional Director of Operations will oversee a team of AOPs/AODs and be responsible for financial and operational objectives within their assigned Areas and Region. This client-facing role focuses on driving performance, profitability, operational compliance, and client and associate satisfaction.

The Regional Director of Operations is vital in supporting and ensuring our delivery operations' success and will require travel to branch and onsite facilities to catalyze organizational change, cultivating a shared vision while motivating others to transfer vision into action.

A Regional Director of Operations may or may not have direct Area cost center responsibilities along with team leadership.

ESSENTIAL DUTIES & RESPONSIBILITIES:
Team Leadership
Delivers best in class leadership, mentorship, and direct supervision to assigned Area Operations Partners with a clear governance structure, delineation of roles, responsibilities, and decision-making authority. Responsible for colleague hiring strategy, overall team coaching and development, and motivation of the team to ensure consistency while driving order fulfillment. Trains new Area Operations Partners to a high standard in a timely manner and coaches Partners on how to ensure performance and productivity of their team. Supports and assists in development of on-going training initiatives to optimize team's performance while familiarizing all with policies and/or procedures changes applicable to their positions

Financial and Operational
Accountable for improving and maintaining fill rate, re-employment, attrition/retention, and 6x6 branch and onsite delivery teams. Ensure profitability, productivity and growth standards are met in assigned area of responsibility. Accountable for delivery related KPIs and performance resulting in a positive impact on the P&L, with the objective of growth. Accountable for monitoring financial activities, Accounts Receivable, collections and bad debt resulting in a positive impact on the P&L for assigned area. Accountable for minimizing exposure to worker's compensation and unemployment claims resulting in a positive impact on the P&L with support from business functions. Ensures full compliance with federal, state, and local laws. Leads the implementation and execution of robust recruitment plans based on historical and current business activity and knowledge of customers' hiring patterns and trends within the industry or markets.
Utilizes operations data to monitor order management practices including forecast and capacity to provide strategic recommendations on order distribution and resource allocation focusing on maximizing fulfillment and business performance.
Proactively identifies trends in supported clients' attrition, retention, and attendance rates while partnering with leaders to identify strategies to drive improvements.
Supports field-based implementations, including branch and on-site set-up and support for Go-live and post-Go-live operations.

Operational Compliance
Solid understanding of current policies and procedures legal requirements while ensuring company policies and procedures are implemented and firmly followed.
Develops effective and efficient processes to solve complex business issues while maintaining contract requirements and continually increasing business performance.
Responsible for executing regional audits to uphold corporate and client compliance standards.

Driving Performance and Associate Care
Create programs that directly improve associate attrition, drive continuous re-employment, promote candidate attraction, increase rNPS and tNPS, and encourage compliance and safety. Develop, implement, and monitor success of Associate Reward and Recognition Programs. Identifies gaps and areas of opportunity for teams while providing ongoing training and development focusing on technology, process, quality, compliance, and delivery. Partners with field leadership to source, hire, and develop field colleagues, including oversight of performance metrics and identifying strategies to increase productivity. Effectively implements and drives adoption to new technology while serving as a subject matter expert for these tools. Masterful cross-functional communication ensuring all technical and non-technical stakeholders collaborate effectively and stay engaged throughout the lifecycle of a project. Provides ad-hoc support to manage issue resolution. Participates in special projects and performs other duties as assigned.

MINIMUM EDUCATION & EXPERIENCE REQUIREMENTS:

Bachelor's degree Preferred. A high school diploma or equivalent and 5+ years of equivalent work experience is required. Previous experience of recruitment strategy and implementation; including analytical expertise of recruitment processes and metrics is required.

This role requires in-person work and travel throughout the region to onsite and client locations, the expected travel exceeds 50%.

KNOWLEDGE, SKILLS & ABILITIES REQUIREMENTS:

Ability to prioritize, have strong attention to detail, organize and perform multiple responsibilities simultaneously while meeting assigned deadlines.

Experience managing complex projects that may vary in nature and scope

Proactive in defining problems and implementing creative and sustainable solutions for resolution

Experience in modeling and deploying business improvement processes

Experienced in managing and coordinating teams across multiple business groups

Ability to analyze and interpret complex data sets and translate findings to key stakeholders

Knowledge of and the ability to apply sound leadership practices, including developing colleagues by inspiring, encouraging and providing coaching to improve performance.

Adept at performing to established KPIs and Service Level Agreements (SLAs).

Strategic mindset and collaborative personality that thrives in a highly cross functional, cross-cultural environment.

Excellent verbal and written communication skills

Proficiency with Microsoft Office products, including Word, Excel, Teams and Outlook, and ability to learn new software as required

It's an exciting time to be part of our team. We're proud to be a global thought-leader and care about doing the best job we can to ensure better futures for everyone. We do this by building our Future@Work strategy as a united team of 30,000+ colleagues with a collective spirit working in over 60 countries globally.

You'll have the opportunity to grow across a variety of interesting jobs and careers over our extensive portfolio of global brands. We empower our colleagues to work in the smartest, most efficient ways to achieve total balance between the demands of their jobs and their lives. That's why we give you the autonomy and support you need to work in the way that makes you most productive, agile, confident, and insightful.

Putting people first, pioneering with a collective spirit and always advancing with a growth mindset -that's what we stand for at the Adecco Group. Here, we are all individuals with a unique perspective on the world we live in. That's what makes us stronger. Whoever you are and whatever your background, you can be yourself. So, we aim to build on the attributes that make you, you. We offer a range of world-class resources for upskilling and development, satisfying your curiosity while the sharing skills, knowledge, and expertise to grow together.

Make an impact where it matters most.

On our career site, you will find some of the key steps you can expect to guide you along the way.

As one of the world's largest employers we believe in talent, not labels, and focus on the diverse and unique skills our people bring. We have zero tolerance for any unlawful discrimination or harassment, against any employee, associate, or candidate, at any stage of that person's journey with us. We seek to foster a culture of belonging and purpose, an environment where everyone can thrive and feel engaged, and where difference is respected and valued. Our commitment to equity, equal opportunity, inclusion, and diversity is part of our broader commitment to respecting fundamental human rights across our value chain. The Adecco Group is proud to be an Equal Opportunity Employer.

The anticipated annual base salary range for this position is $91,818 - $168,333. Compensation varies based on a variety of factors including, but not limited to, experience, education, key skills, and geographic location.

Benefit offerings for full-time employment include medical, dental, vision, term life and AD&D insurance, short-term and long-term disability, additional voluntary benefits, commuter benefits, wellness plans, and a 401k plan or a non-qualified deferred compensation plan. Available paid leave includes Personal Time Off (PTO) on an accrual basis up to 152 hours a year, 10 Paid Holidays, 1 Community Service Day, and up to 6 weeks of Paid Parental Leave. PTO and holiday hours are prorated based on hire date within the calendar year.

Benefit offerings for full-time employment include medical, dental, vision, term life and AD&D insurance, short-term and long-term disability, additional voluntary benefits, commuter benefits, wellness plans, and a 401k plan or a non-qualified deferred compensation plan. Available paid leave includes Personal Time Off (PTO) on an accrual basis up to 152 hours a year, 10 Paid Holidays, 1 Community Service Day, and up to 6 weeks of Paid Parental Leave. PTO and holiday hours are prorated based on hire date within the calendar year.

Equal Opportunity Employer/Veterans/Disabled

The Company will consider for employment qualified applicants with arrest and conviction records

Posting date: 03-23-2026