Manager, Operations & Execution

This position strengthens the division's operational effectiveness by creating the structure, discipline, and routines needed to execute against organizational and enterprise-level priorities. It ensures teams remain aligned through clear communication, coordinated operating rhythms, and transparent tracking of commitments, risks, and decisions. This role supports strategic execution by translating direction into actionable plans and enabling leaders to make timely, well-informed decisions. Through consistent operational rigor and proactive coordination, this position enhances organizational readiness and supports the delivery of high-quality member and employee experience level priorities. It ensures teams remain aligned through clear communication, coordinated operating rhythms, and transparent tracking of commitments, risks, and decisions. This role supports strategic execution by translating direction into actionable plans and enabling leaders to make timely, well-informed decisions. Through consistent operational rigor and proactive coordination, this position enhances organizational readiness and supports the delivery of high-quality member and employee experiences.

• Lead the design and facilitation of business reviews, leadership huddles, and planning cadences to ensure clear priorities, aligned decision making, early identification of risks, and consistent follow through on commitments.
• Develop and deliver executive level communication and reporting that translate complex information into clear insights, enabling timely, well-informed decisions across teams.
• Convert strategic direction into actionable operational plans by creating sequenced roadmaps, milestone tracking, dependency mapping, and escalation paths that drive predictable execution and accountability.
• Maintain a single source of truth for divisional initiatives, ensuring transparent visibility into planned member impacts, progress updates, and lessons learned from prior incidents.
• Coordinate cross divisional efforts including budgeting cycles, value delivery reviews, and postmortem assessments to ensure outcomes remain aligned with enterprise priorities.
• Build mechanisms to track commitments and performance trends, ensuring timely corrective actions when metrics deviate and strengthen operational discipline.
• Establish standardized rituals and ways of working that reinforce partnership, transparency, divisional unity, and recognition of individual and team contributions.
• Embed risk assessment, controls, and change management expectations into execution routines, coordinating with Compliance, Legal, and PMO to ensure compliant delivery and successful audits.
• Ensure adoption and effective use of enterprise recommended tools, identifying opportunities for enhancements or automation to improve reporting accuracy, collaboration, and workflow efficiency.

• RequiredEducation: Bachelor's degree in field relevant to role (or 4additionalyears of relevant experience in lieu of a degree),advanced degree preferred.
• Required Experience: 5+ years of relevant experience, 0 - 2 years as a People Leader
• Proven experience managing enterprise operating rhythms, executive routines, or cross functional business cadences.
• Experience leading executive initiatives or strategic programs with hands-on accountability for execution, stakeholder alignment, and delivery of outcomes.
• Strong background in strategic and executive communications, including storytelling, presentation development, dashboards, and leadership reporting.
• Experience applying continuous improvement methodologies (Lean, Six Sigma, Scrum) to improve processes, performance, and execution quality.
• Proficiency with MS Office, data visualization tools (such as Tableau and Power BI), and workflow tools (such as Jira and Smartsheet).
• Management and/or optimization certifications (PMP, Six Sigma, CSM or similar) strongly preferred.

• Traditional medical, dental, and vision coverage
• 401K matching up to 5% per pay period
• Paid Time Off: You'll accrue up to 15 vacation days in your first year. In addition, you'll receive 40 hours of sick time and 3 personal days, which refresh annually
• 11 paid federal holidays
• Special employee pricing on lending products such as mortgage, auto, and personal loans (eligibility for special employee pricing is subject to standard account requirements and underwriting criteria)