Inside Sales Manager, NA AI Cloud

Job Description:

Lenovo is looking for a highly dynamic leader with a strong technical background combined with executive-level relationship management and negotiation skills. We are seeking an experienced people manager to join our Cloud Service Provider (CSP) Sales organization as a CSP Sales Engineering Manager. Reporting to the CSP Sales Director, this role will lead a team of CSP Sales Engineers and will be responsible for defining account coverage, driving consistent execution, and developing talent. This leader will be accountable for revenue growth, profitability, and customer satisfaction across Lenovo's largest Cloud customers, partnering closely with CSP Field Sellers and cross-functional stakeholders. The successful candidate will set the strategy for complex pursuits (including RFP/RFI responses), establish scalable processes for configuration/pricing/quoting governance, and ensure high-quality deal and solution reviews. This role requires the ability to build and maintain senior relationships within customer organizations, create and execute account strategies that deliver sustained growth, and ensure the team articulates and demonstrates the value of Lenovo's portfolio in partnership with technical subject matter experts.

Responsibilities:

• Lead and coach a team of CSP Sales Engineers, aligning priorities with CSP Field Sellers to drive revenue, profit, and customer satisfaction
• Establish governance and best practices for configuration, pricing, and quoting; ensure the team delivers timely, accurate, and compliant proposals
• Drive cross-functional alignment with operations, procurement, supply chain, and product teams to remove blockers and improve end-to-end execution
• Own deal strategy and provide executive-level reviews of project financials, risk, and commercial terms to improve win rate and margin performance
• Manage senior customer relationships and lead resolution of complex, high-impact account situations with clear communication and stakeholder alignment
• Sponsor and prioritize customer proofs of concept and evaluations, ensuring resources, timelines, and success criteria are defined and met
• Own executive escalations and act as the focal point for cross-team resolution, driving accountability and timely closure

Basic Requirements:

• 5+ years of experience in sales engineering, technical sales, or solution consulting, including demonstrated people leadership (team lead, supervisor, or manager)

Preferred Requirements:

• Strong communication skills across multiple organizational functions, including executive presence with customer and internal leadership
• 5+ years of experience selling server infrastructure and/or ODM solutions into large enterprise or Cloud Service Providers
• Proven ability to define strategy and drive adoption for future and current technologies across multiple accounts and stakeholders
• Exceptional attention to detail with the ability to lead through ambiguity, prioritize competing demands, and drive operational rigor
• Entrepreneurial mindset with a strong team-first leadership approach and a focus on developing high-performing talent
• Integrity and comfort providing candid feedback, managing conflict, and holding teams accountable in high-pressure situations
• Proven experience building executive-ready reporting, dashboards, and business reviews that drive decisions and accountability
• Ability to build and lead quarterly business reviews, forecasts, and annual account playbooks across a portfolio of strategic CSP customers
• Experience driving CRM and pipeline hygiene (Salesforce/Dynamics 365) and building business narratives using Excel and PowerPoint