Patient Visit Specialist

Location Address:

Compensation Pay Range:

Summary:

Responsibilities:

As a Patient Visit Specialist, you will play an essential role in coordinating patient care, supporting clinicians, and ensuring a smooth and positive experience for every patient at the end of their visit. This position requires strong attention to detail, excellent communication skills, and the ability to manage multiple scheduling and authorization processes with accuracy and efficiency. You will serve as a key resource for patients, clinicians, and the care team while maintaining high standards of service, compliance, and workflow organization.

Key Responsibilities

• Review and act on clinician orders entered in the EHR to ensure accurate and timely followthrough.
• Schedule return visits, laboratory appointments, radiology procedures, STAT/ASAP appointments, and advanced imaging.
• Obtain prior authorizations and referrals in accordance with payor protocols and requirements.
• Verify and support patient access to MyChart.
• Print and review After Visit Summaries (AVS) while ensuring HIPAA privacy compliance.
• Collect backend patient balances, including highdeductible amounts, when applicable.
• Communicate promptly with ordering clinicians when access limitations or restrictions impact scheduling.
• Complete appointment reminder calls and manage rescheduling needs.
• Educate patients on the Release of Information process and ensure fully completed ROI forms are submitted to Health Information Management.
• Maintain a clean, organized, and professional checkout area, waiting area, and surrounding walkways.
• Provide excellent patient relations and support throughout the checkout process.
• Perform additional duties as assigned to support smooth clinic operations.

Qualifications:

• High school or equivalent
• Experience in the medical office, hospital, or clinic with patients and providers is preferred
• Proficiency in prior authorization/certification/referral process is preferred
• Must pass EPIC competency for Registration at completion of Epic Clerical Training class

Wellness
Presbyterian's Employee Wellness rewards program is designed to provide you with engaging opportunities to enhance your health and activate your well-being. Earn gift cards and more by taking an active role in our personal well-being by participating in wellness activities like wellness challenges, webinar, preventive screening and more.

Why work at Presbyterian?
As an organization, we are committed to improving the health of our communities. From hosting growers' markets to partnering with local communities, Presbyterian is taking active steps to improve the health of New Mexicans.

About Presbyterian Healthcare Services
Presbyterian exists to improve the health of patients, members, and the communities we serve. We are locally owned, not-for-profit healthcare system of nine hospitals, a statewide health plan and a growing multi-specialty medical group. Founded in New Mexico in 1908, we are the state's largest private employer with nearly 14,000 employees - including more than 1600 providers and nearly 4,700 nurses.

Our health plan serves more than 580,000 members statewide and offers Medicare Advantage, Medicaid (Centennial Care) and Commercial health plans.

AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses.

All benefits-eligible Presbyterian employees receive a comprehensive benefits package that includes medical, dental, vision, short-term and long-term disability, group term life insurance and other optional voluntary benefits.

Wellness
Presbyterian's Employee Wellness rewards program is designed to provide you with engaging opportunities to enhance your health and activate your well-being. Earn gift cards and more by taking an active role in our personal well-being by participating in wellness activities like wellness challenges, webinar, preventive screening and more.

Why work at Presbyterian?
As an organization, we are committed to improving the health of our communities. From hosting growers' markets to partnering with local communities, Presbyterian is taking active steps to improve the health of New Mexicans.

About Presbyterian Healthcare Services
Presbyterian exists to improve the health of patients, members, and the communities we serve. We are locally owned, not-for-profit healthcare system of nine hospitals, a statewide health plan and a growing multi-specialty medical group. Founded in New Mexico in 1908, we are the state's largest private employer with nearly 14,000 employees - including more than 1600 providers and nearly 4,700 nurses.

Our health plan serves more than 580,000 members statewide and offers Medicare Advantage, Medicaid (Centennial Care) and Commercial health plans.

AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses.