Senior Service Coordinator

Senior Service Coordinator

We are seeking a highly organized, proactive Senior Service Coordinator to drive operational efficiency across service delivery. This role acts as a central operator-partnering with leadership, technicians, and customers to optimize scheduling, improve workflows, and ensure consistent, high-quality execution.

This role is ideal for someone who thrives in a fast-paced environment, takes full ownership of outcomes, and continuously improves processes and performance.

Key Responsibilities

Service Operations & Execution

• Own end-to-end service coordination from request intake through job completion and billing
• Dispatch technicians for service calls based on service leadership direction and operational priorities
• Optimize technician scheduling to maximize efficiency, utilization, and response times
• Adjust schedules based on job progress, emergencies, technician availability, and customer needs
• Monitor open calls and work orders daily to ensure timely scheduling, completion, and closeout
• Escalate scheduling conflicts, delays, or service issues to appropriate supervisors or managers

Customer & Stakeholder Management

• Serve as a primary customer contact, ensuring clear communication and strong service experience
• Partner with field teams and leadership to align priorities and expectations
• Manage escalations and complex service issues with urgency and professionalism

Work Order & Billing Oversight

• Ensure accuracy and completeness of work orders, labor, and materials
• Oversee timely invoicing to minimize delays and revenue leakage
• Collaborate cross-functionally to resolve discrepancies and improve billing processes

Process Improvement & Team Support

• Identify and implement workflow and efficiency improvements
• Support reporting, performance tracking, and service metrics
• Provide guidance and mentorship to junior coordinators to improve team consistency and performance

Qualifications

• 4-6+ years of experience in service coordination, dispatch, or operations (construction, HVAC, mechanical, or similar industries preferred)
• Proven ability to manage complex scheduling and high-volume service operations
• Strong understanding of work order lifecycle, billing processes, and service workflows
• Experience working cross-functionally with field teams, leadership, and customers
• Proficiency in service management or ERP systems (BuildOps or similar preferred)
• Strong organizational, problem-solving, and communication skills