Consumer Servicing Specialist

Old National Bank has been serving clients and communities since 1834. With over $70 billion in total assets, we are a regional powerhouse deeply rooted in the communities we serve. As a trusted partner, we thrive on helping our clients achieve their goals and dreams, and we are committed to social responsibility and investing in our communities through volunteering and charitable giving.

We continually seek highly motivated and talented individuals as our people are critical to our success. In return, we offer competitive compensation with our salary and incentive program, in addition to medical, dental, and vision insurance. 401K, continuing education opportunities and an employee assistance program are also included in our benefit suite. Old National also offers a variety of Impact Network Groups led by team members who are passionate about driving engagement, creating awareness of diverse backgrounds and experiences, and building inclusion across the organization. We offer a unique opportunity to join a growing, community and client-focused company that is firmly rooted in its core values.

The Consumer Servicing Specialist is an entry-level position responsible for supporting the accurate input, maintenance, and quality control of consumer loans within the Bank's servicing system. This role plays a key part in ensuring loan information is processed correctly, complies with all regulatory and internal guidelines, and meets departmental service level agreements. Through formal training and on-the-job learning, the Specialist develops foundational knowledge of consumer loan products, documentation, and servicing processes. Over time, the individual builds the skills and confidence needed to perform assigned tasks independently while contributing to a positive client and internal partner experience.

Salary Range

The salary range for this position is $17.00/Hr. - $22.00/Hr.. Final compensation will be determined by location, skills, experience, qualifications and the career level at which the position is filled.

Key Accountabilities:

Production

Input and upload consumer loan transactions in accordance with established procedures, including direct and indirect loans, renewals, and modifications.
• Process loan maintenance requests such as auto debit setup or changes and payment corrections.
• Post loan payments received via wire, check, or ACH into the servicing system.
• Learn and utilize bank systems and tools (e.g., LoansPQ, Nautilus, Image Centre, Signature) to complete daily responsibilities accurately and efficiently.

Monitoring

• Complete Pre-booking quality reviews of all consumer loan types for onboarding
• Monitor and respond to questions or cases submitted by frontline banking center associates, providing guidance or routing items for further review.
• Maintain balanced work queues and ensure timely completion of assigned tasks.

Problem Solving

• Research and assist with resolving documentation or servicing issues using available resources and guidance.
• Communicate issues, discrepancies, or trends to the Supervisor for review and resolution.
• Collaborate effectively with team members and internal partners to support shared department objectives.

Key Competencies for Position 3 to 5 (Full List of Competencies on ONB Intranet)

Productivity: Completes assigned tasks accurately, meets service level expectations, and manages daily workload effectively.

Problem Solving: Uses available tools, job aids, and guidance to research issues and determine appropriate next steps.

Communication: Communicates clearly and professionally in verbal and written form, adjusting level of detail based on the audience.

Attention to Detail: Demonstrates care and accuracy when processing transactions and reviewing documentation.

Learning Agility: Demonstrates openness to feedback and the ability to learn new systems, processes, and procedures.

Qualifications and Education Requirements

• High School diploma or equivalent required; associate's degree in business or a related field preferred.
• Strong verbal and written communication skills.
• Ability to read and comprehend instructions, job aids, and basic loan documentation.
• Demonstrated attention to detail and commitment to accuracy.
• Ability to learn new technology and adapt in a fast-paced, process-driven environment.
• Ability to work both independently and as part of a team.