Banquet Server (On-call)

Who We Are: Founded in 1960, Loews Hotels & Co-operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.

Growth and belonging start here; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact.

Creating a Team Member experience where you belong no matter what race, age, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.

What We Offer:

• Competitive health & wellness benefits, 401(k) & company match
• Paid Sick Days, Vacation, and Holidays, Paid Bereavement
• Pet Insurance and Paid Pet Bereavement
• Training & Development opportunities, career growth
• Tuition Reimbursement
• Team Member Hotel Rates, other discounts, perks and more

What We're Looking For:

An experienced Banquet Server who is responsible for providing prompt, efficient, and courteous food and beverage service during banquet events, including weddings, conferences, and corporate functions. This role involves pre-setting, serving meals and drinks, clearing tables, and ensuring a high level of guest satisfaction. The Banquet Server works closely with the banquet team to ensure the smooth execution of events and adherence to service standards.

Who You Are:

• Ability to listen carefully to guests' requests and relay instructions to others.
• Skilled communicator capable of engaging with guests and team members with clarity and professionalism
• Guest service focused and able to anticipate guests' needs and deliver a high level of personalized service.
• Team player who contributes to a positive environment and smooth operations.
• Familiar with various types of food and beverages commonly served at banquets, including dietary restrictions and preferences.
• Ability to remain calm under pressure and resolve conflicts quickly (e.g., guest dissatisfaction, mistakes in orders).
• Veterans and military spouses are encouraged to apply.

What You'll Do:

• Assist in setting up banquet rooms according to the Banquet Event Order (BEO), including arranging tables, chairs, linens, silverware, glassware, and other service items.
• Ensure proper placement of all dining and service equipment, and that the event area is clean and well organized before guests arrive.
• Greet guests as they arrive at the event and ensure they are seated comfortably.
• Serve meals and beverages in a timely and professional manner, following the service sequence outlined by the Banquet Captain or Manager.
• Refill beverages and attend to guest needs throughout the event.
• Ensure food is served at the appropriate temperature and that presentation meets hotel standards.
• Clear plates, glassware, and silverware promptly after each course is served and as guests finish their meals.
• Reset tables for subsequent courses or events as needed.
• Assist with the breakdown and cleanup of banquet spaces after events, ensuring the room is left in a clean and organized condition.
• Provide attentive, friendly, and professional service to all guests, addressing their needs and special requests with a positive attitude.
• Handle any guest complaints or issues discreetly and report them to the Banquet Captain or Manager as needed.
• Work closely with the banquet team to coordinate service, ensuring that food and beverages are served according to the event timeline.
• Communicate with kitchen staff regarding food service needs, special dietary requirements, and any changes to the menu or service flow.
• Assist with setting up and maintaining buffets, food stations, or beverage stations as required by the event.

Your Qualifications Includes:

• Two to four years' experience in a mid-high volume banquet operation within an up-scale, hotel or convention center banquet operation, preferred.
• High School Diploma, or equivalent.
• Ability to stand, walk, reach, and lift/pull/push 35 plus pounds regularly throughout the shift.
• TIPS (or Local/State alcohol training equivalent) Certification required.
• Flexibility to work varying shifts, including nights, weekends, and holidays, as needed.