Talent Support Specialist

The Talent Support Specialist partners in Talent Acquisition, onboarding, development, and engagement strategies aligned with CTM's global people initiatives, to create a positive employee experience. This role will serve as a resource for applicants and employees, and support HRBP practices including performance coaching, leave administration, and the HR service desk. The Talent Support Specialist will also assist in talent analytics and reporting, remuneration, benefits, and leave programs, ensuring compliance with state and federal regulations. Across all programs, there will be a focus on equitable and inclusive practices.

**Preference to hire in Omaha, NE or Des Moines, IA**

Standard

Partner with key stakeholders in talent acquisition, onboarding, performance management and development practices with a focus on engaging a qualified diverse workforce and fostering an inclusive culture.
• Partner with TA and hiring teams to identify qualified applicants and may coordinate full recruiting process for assigned open positions.
• Coordinate talent initiatives such as CTM academy, campus recruitment, networking, outreach efforts and development programs.
• Support leadership and HR teams to create onboarding plans to address specific role requirements.
• Serve as a primary contact for new employees during their onboarding experience to ensure they have tools and resources and are able to build connections in integrating with our culture.
• Support HRBP practices in the performance framework including documentation, reporting and tracking
• Provide support in global and regional initiatives such as workforce evaluation/metrics, reward/recognition, engagement surveys, wellness and organizational development.
• Manage HR systems administration and tools to include iCIMS, ADP Workforce Now, Fresh Service and DocuSign.
• Assist with global/regional compensation administration, maintain/upload job descriptions.
• Take initiative to innovate and improve outcomes, processes, or measurements as appropriate.
• Create, analyze and provide reporting metrics to HR team adhering to business objectives and compliance standards.
• Serve as a resource to applicants and employees on topics including but not limited to the recruitment process, HR systems support, payroll and benefits, employment verifications, etc.
• HR process and administration for unemployment claims, HR service tickets and special projects as assigned.
• Must be able to handle sensitive information and maintain a high-level of confidentiality.
• Other duties as assigned.

This position does not have supervisory responsibilities

• Embrace CTM's core values of Connect, Deliver, Evolve.
• Professional, collaborative and supportive interaction with employees, clients, suppliers and vendors.
• Ability to work independently as well as part of a team.
• Appropriate and professional written and verbal communication.
• Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests.
• Creative and analytical thinking with strong problem-solving and consultative skills.
• Demonstrates calm under pressure - is a proactive contributor and eager to learn.
• Proficiency in Microsoft Office Suite.
• Ability to do basic math.
• Ability to read and interpret information.
• Attention to detail.
• Regular and reliable attendance.

• Bachelor's degree in related field or equivalent experience.
• Internship to 3 years of experience in HR and talent acquisition. HR analytics and reporting experience a plus.
• Demonstrated experience and/or proficiency in data analytics and reporting tools. Advanced skills in MS Excel, PowerPoint and/or experience with HR systems preferred.

• Exceptional verbal and written communication skills with ability to create presentation materials.
• Strong business partner focus and ability to effectively communicate at all levels of the organization
• Proficient to advanced presentation skills.
• Ability to self-direct, analyze and evaluate and form sound professional judgement.
• Strong organization, attention to detail and follow through skills to complete projects and tasks accurately and on time.
• Ability to work productively both independently and collaboratively.
• Ability to exercise discretion with respect to highly confidential/sensitive information.
• Flexible and driven to work in a fast-paced environment and easily adjust to shifting priorities.
• High sense of urgency and service focus.
• Ability to learn and adapt quickly to new technology tools.
• Demonstrated knowledge in HR systems preferred. ADP Workforce Now and/or iCIMS (ATS) is a plus.

CTM NA is an equal opportunity employer and is committed to fostering a diverse, equitable, and inclusive workforce. All qualified applicants applying for job openings posted in the U.S. will receive consideration for employment without regard to, and will not be discriminated against on the basis of, race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, marital status, or any other characteristic or status protected by applicable law.

If you are a qualified individual with a disability or a disabled veteran and would like to request an accommodation in order to apply for a position, you may contact us at na.careers@travelctm.com.com. We will make every effort to respond to your request for assistance as soon as possible. Please provide a preferred contact method for response via email or phone.

Flexible work arrangements are available. Depending on role, location, and business needs, colleagues may work onsite, hybrid (combination of in-office and virtual) or fully virtual.

Click https://www.dol.gov/general/topic/discrimination to view EEO and Other Legal Notices.

BENEFITS PROGRAM

We provide competitive and comprehensive benefits programs, tailored to each part of the globe our people work in. From walking and fitness challenges to volunteer experiences, flexible work environments, generous leave programs and retirement plan options, we offer ways to support you in every stage of living your best life.

Company Paid Basic Life & AD&D Insurance

Company Paid Short-Term Disability

Voluntary Long-Term Disability Insurance

Robust Wellness Program with incentives available to save money on your medical insurance premiums.

Supplemental Life; Accident; Cancer; Critical Illness; Identity Theft Protection and Legal Coverage

Three medical plan offerings including a High Deductible Health Plan, HMO plan (available in select states) and a Co-Pay medical plan.

Health Savings Account (HSA) with company core contribution and match, on a per pay period basis if enrolled in the HDHP medical plan.

Flexible Spending Accounts

Dependent Care Savings Account.

Dental Insurance Plan

Vision Insurance Plan

9 Company Paid Holidays including the day after Thanksgiving.

Generous paid time off programs for vacation and sick days

Employee Assistance Plan with access to Talk Space Therapy

Family Medical Leave

Paid Parental Leave (4 weeks)

Maternity benefits utilizing company paid STD, plus Parental Leave (4 weeks) to provide time for recovery, baby bonding, and enjoying your family time.

Bereavement Leave

401(k) Retirement Plan with a generous match per pay period

Student Loan Payment Match

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