Commercial Card and AP Solutions Servicing Consultant

Location:

JOB SUMMARY

The Commercial Card and AP Solutions Servicing Consultant is responsible for supporting the complex servicing needs of KeyBank's Commercial Card and Accounts Payable Automation clients. This role oversees the development, maintenance, and governance of servicing policies and procedures, reference materials, and knowledge articles to support a wide range of servicing inquiries. In addition, the Commercial Card and AP Solutions Servicing Consultant collaborates closely with crossfunctional partners to ensure accurate, consistent, and readily accessible servicing information for sales teams, client managers, product partners, and onboarding teams. This collaboration helps enable effective client support, seamless onboarding experiences, and scalable servicing solutions.

ESSENTIAL JOB FUNCTIONS

• Serve as a subjectmatter expert for Commercial Card and Accounts Payable Automation servicing processes and solutions
• Develop, maintain, and govern servicing policies, procedures, and operational standards
• Create, update, and manage servicing reference materials and knowledge articles to ensure consistency and usability
• Ensure servicing documentation is current, compliant, and aligned with evolving products, processes, and regulations
• Identify gaps, risks, or inefficiencies in servicing processes and recommend improvements or solutions
• Support change management efforts by communicating new or updated servicing processes and materials to stakeholders
• Contribute to continuous improvement initiatives that enhance client experience, scalability, and servicing effectiveness
• Provide timely and accurate servicing guidance to internal partners to support client conversations and onboarding efforts

REQUIRED QUALIFICATIONS

Work Experience

• Minimum 5 + years in financial services
• Minimum 3+ Experience in Commercial Card Issuing and Processes
• Experience in procedural writing and process mapping (preferred)

Skills

• Issuer Processing Systems (such as TYSYS, FISERV, DXC) (Preferred)
• Strong analytical skills. Excellent problem solving and quantitative skills.
• Strong internal and external communication skills.
• Organizational skills, including ability to prioritize work.
• Ability to handle fast paced, ever changing work environment.
• Excellent time management skills.
• Attention to detail.
• A team player with proven ability to build strong collaborative relationships with internal partners.
• Dedicated to exceeding the expectations of clients.
• Ability to identify inefficient processes, recommend solutions.
• An ability to change, influence others, and foster teamwork.
• Proficiency with PCs and standard Microsoft Office software.

Core Competencies

• All KeyBank employees are expected to demonstrate Key's Values and abide by Key's Code of Conduct.

Physical Demands

• General Office - Prolonged sitting, ability to communicate face to face in person or on the phone with teammates and clients, frequent use of PC/laptop, occasional lifting/pushing/pulling of backpacks, computer bags up to 10 lbs.

Travel Requirements

• No travel required

This position is NOT eligible for employment visa (e.g., H-1B) sponsorship. Applicants must be currently authorized to work in the United Stated on a full-time basis.

Key has implemented a role-based Mobile by Design approach to our employee workspaces, dedicating space to those whose roles require specific workspaces, while providing flexible options for roles which are less dependent on assigned workspaces and can be performed effectively in a mobile environment. As a result, this role may be mobile or home based, which means you may work either at a home office or in a Key facility to perform your job duties.

COMPENSATION AND BENEFITS

Please click here for a list of benefits for which this position is eligible.

Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.