Referral Coordinator

Join a Legacy of Care - Delivering Over 50 years of Healing and Hope

For over five decades Cancer Care Northwest has been the Inland Northwest's premier cancer center, providing an integrated approach to the diagnosis, treatment and healing of cancer and blood-related diseases.

Our collective passion to fight against cancer is what motivates and inspires us every day and is the reason Cancer Care Northwest has become the Inland Northwest's premier cancer center. We provide comprehensive, innovative, compassionate, integrated care throughout each patient's journey. We are searching for dedicated professionals who share our passion in saving lives. Are you looking to work alongside a team of professionals passionate for patient care? Join us in our mission to save lives.

Job Summary:

Cancer Care Northwest is hiring a full-time Referral Coordinator. This position is primarily responsible for securing authorizations for services ordered by CCNW providers. In the course of this job they will do insurance verification, assist in maintaining accurate patient records, and work with Account Follow up to assist in resolving denials around authorizations. Supports and adheres to the Cancer Care Northwest/US Oncology Compliance Program, to include the Code of Ethics and Business Standards.

Essential Duties and Responsibilties:

• Assists with maintaining accurate insurance, demographic, and eligibility information.
• Confirms patient insurance verification and eligibility in order to determine authorization requirements.
• Obtains pre-authorization of services and/or
• Resolves patient questions and concerns regarding insurance authorizations. Refers patient to appropriate team if they voice concern over out of pocket costs.
• Reviews paper and electronic completed authorizations for accuracy, forwards for HIM scanning to patient chart.
• Works with Account Follow Up team to assist with denials around authorization issues.
• Performs all other duties/responsibilities as necessary or assigned.

Minimum Qualifications:

• High school diploma or equivalent required.
• Some receptionist or office experience preferred.
• Proficiency with computer systems and MicroSoft (Outlook, Office Word, and Excel) required.
• Must successfully complete required e-learning courses within 90 days of occupying position.
• Demonstrates Adaptability: Handles day to day work challenges confidently; is willing and able to adjust to multiple demands, shifting priorities; demonstrates flexibility.
• Shows Work Commitment: Sets high standards of performance and works efficiently to achieve them.
• Commits to Quality: Emphasizes the need to deliver quality products and/or services
• Three (3) years' medical business office experience (authorizations preferred)

Physical Demands:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to be present at the employee site during regularly scheduled business hours and regularly required to sit or stand and talk or hear. Requires full range of body motion including handling and lifting patients, manual and finger dexterity, and eye-hand coordination. Requires standing and walking for extensive periods of time. Occasionally lifts and carries items weighing up to 40 lbs. Requires corrected vision and hearing to normal range.

Work Environment: The work environment may include exposure to communicable diseases, toxic substances, ionizing radiation, medical preparations and other conditions common to an oncology/hematology clinic environment. Work will involve in-person interaction with co-workers and management and/or clients. Work may require minimal travel by automobile to office sites.

Benefit information can be located at Benefits (Ctrl+Click to follow link)

Salary DOE - $21.27 - $32.54