Information Systems Assistant (7308) Job #85761 - Department of Mathematics (MATH)

At the University of California, Berkeley, we are dedicated to fostering a community where everyone feels welcome and can thrive. Our culture of openness, freedom and belonging make it a special place for students, faculty and staff.

As a world-leading institution, Berkeley is known for its academic and research excellence, public mission, diverse student body, and commitment to equity and social justice. Since our founding in 1868, we have driven innovation, creating global intellectual, economic and social value.

We are looking for applicants who reflect California's diversity and want to be part of an inclusive, equity-focused community that views education as a matter of social justice. Please consider whether your values align with our Guiding Values and Principles, Principles of Community, and Strategic Plan.

At UC Berkeley, we believe that learning is a fundamental part of working, and provide space for supportive colleague communities via numerous employee resource groups (staff organizations). Our goal is for everyone on the Berkeley campus to feel supported and equipped to realize their full potential. We actively support this by providing all of our full-time staff employees with at least 80 hours (10 days) of paid time per year to engage in professional development activities. Find out more about how you can grow your career at UC Berkeley.

The Department of Mathematics is rated as one of the top academic and research programs in the country and is one of the largest teaching units in the College of Letters and Science ("the College"). This is a collegiate department that stresses a supportive working environment and prides itself on building community between faculty, staff, students, and the public.

The Information Systems Analyst 2 ("Information Systems Assistant") serves as the primary point of contact for the department's staff, faculty, students, and campus IT personnel, and provides IT support within the Department of Mathematics.

The Information Systems Assistant serves as the Department of Mathematics Webmaster, manages and maintains the day-to-day operations of the math website, and maintains the WordPress website hosting service, which runs on the WP Engine platform, including creating new websites, assisting users, and ensuring compliance with accessibility and security standards. The Information Systems Analyst provides AV- Hardware support in the Department of Mathematics seminar rooms and spaces.

The First Review Date for this job is: May 5, 2026 - Open until filled

50% END USER IT SUPPORT: Provides timely and thoughtful IT user support. Manages department AV Services. Acts as the liaison between Campus IT units and departmental end users to provide with staff with MacOS and Windows computer installations, including laptops used off-site. Creates and manages email lists and memberships, Google SPA (role) accounts, Google Shared Drives, and, CalGroups (Grouper). Manages staff access to the Samba shared server. Resolves issues with the Room reservations application ( Google Calendars) and provides staff support and training. Provides local assistance for campus services such as Zoom, Google Suite, Adobe Acrobat, Box, VPN, Wi-Fi, Ethernet, telecom, Berkeley Events calendar, etc. Works with campus technology partners to resolve technical issues. Writes and maintains internal and user documentation.

20% WEBMASTER: Manages day-to-day operations of the Mathematics Website and WordPress web services associated with the department's research, including responding to email inquiries, spinning up new websites, and assisting users in resolving hosting and plugin issues. Manages bulk theme and plugin upgrades across multiple websites. Troubleshoots hosting platform issues in coordination with WP Engine support. Organizes workshops/office hours to support users with technical questions and encourages user self-sufficiency and adherence to campus policies, including accessibility. Works with ISA 4 to modernize web hosting services and processes as technologies and campus policies change. Writes and revises IT operations and user documentation.

15% IT OPERATIONS AND SYSTEMS MANAGEMENT: Under the direction of the Director of Information Systems & Technology (ISA 4), the ISA 2 manages Active Directory users, security software upgrades, and responds to ISO communication about security alerts and or threats. Collaborates with ISA 4 managing usage of campus IT services, including, but not limited to, NetApp storage, virtual servers, and campus data network. Manages desktop printers and shared multifunction copiers for the staff. Assists ISA4 with managing the security of IT systems and resolving campus network security notifications. Ensure compliance with campus IT policies.

10% HARDWARE AND EQUIPMENT OPERATIONS: Provides support on AV equipment, such as displays, projectors, cameras, and microphones. Provides AV support for special events, including recording and streaming. Recommends technology to ISA 4 that improves the effectiveness and efficiency of the department's operations.

5% GENERAL: Participate in professional development activities to expand skills and abilities. Assist with department-wide activities such as commencement or similar events. Other duties or responsibilities in line with this job function.

• General knowledge of several areas of IT, including, but not limited to, servers, data management systems, and web administration.
• Knowledge relating to the design and development of software.
• Basic knowledge of secure software development.
• Demonstrated ability to install software and troubleshoot and repair moderate to complex problems with computing devices, peripherals, and software.
• Understanding of system performance monitoring and actions that can be taken to improve or correct performance.
• Basic knowledge of incident response procedures.
• Demonstrated ability to follow software specifications.
• Knowledge of business processes and procedures.
• Knowledge of the design, development, and application of technology and systems to meet business needs.
• Demonstrated experience with database administration.
• Ability to write technical documentation clearly and concisely.
• Demonstrated knowledge of computer security tools, best practices, and policies.
• Demonstrated skills applying security controls to computer software and hardware.
• Self-motivated and work independently and as part of a team.
• Demonstrates problem-solving skills.
• Able to learn effectively and meet deadlines.
• Demonstrated testing and test planning skills.
• Demonstrated understanding of how system management actions affect users and dependent/related functions.
• Interpersonal skills sufficient to work with both technical and non-technical personnel at various levels in the organization.
• Ability to elicit and communicate technical and nontechnical information clearly and concisely.
• Knowledge of IT best practices and standards.
• Knowledge of general website administration and development.
• Bachelor's degree in a related area and/or equivalent experience/training.

For information on the comprehensive benefits package offered by the University, please visit the University of California's Compensation & Benefits website.

Under California law, the University of California, Berkeley is required to provide a reasonable estimate of the compensation range for this role and should not offer a salary outside of the range posted in this job announcement. This range takes into account the wide range of factors that are considered in making compensation decisions including but not limited to experience, skills, knowledge, abilities, education, licensure and certifications, analysis of internal equity, and other business and organizational needs. It is not typical for an individual to be offered a salary at or near the top of the range for a position. Salary offers are determined based on final candidate qualifications and experience.

The budgeted salary or hourly range that the University reasonably expects to pay for this position is $80,000 - $100,000.

This job is part of the Employee Referral Program. If a UC Berkeley employee is referring you, please ensure you select the Referral Source of "UCB Employee". Then enter the Employee's Name and Berkeley E-mail address in the Specific Referral Source field. Please enter only one name and email.

This is a designated position requiring fingerprinting and a background check due to the nature of the job responsibilities. Berkeley does hire people with conviction histories and reviews information received in the context of the job responsibilities. The University reserves the right to make employment contingent upon successful completion of the background check.

As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.

"Misconduct" means any violation of the policies or laws governing conduct at the applicant's previous place of employment, including, but not limited to, violations of policies or laws prohibiting sexual harassment, sexual assault, or other forms of harassment, discrimination, dishonesty, or unethical conduct, as defined by the employer. For reference, below are UC's policies addressing some forms of misconduct:

UC Sexual Violence and Sexual Harassment Policy
UC Anti-Discrimination Policy
Abusive Conduct in the Workplace

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.