Family Services Associate

Kids Are Our Everything.

Department

Pay Range

Who We Are: Family Services Associates within Family Services Department partners with the social workers to support patients and families, linking them to community resources, assisting with discharge needs such as transportation and medications. Screening for social drivers of health on identified units and linking families to needed resources is also a primary responsibility.

About the Role: Family Services Associate will assist patients and families to resolve issues related to patients' illness, injury, or hospitalization. Serves as liaison among patients/families, medical and nursing staff, and external agencies. Performs screening interviews, assists with planning and implementation of interventions, and ensures appropriate follow-up of services.

What You'll Bring:

Minimum Education

• Bachelor's Degree (Required)

Minimum Work Experience

• 1 year Working with individuals in crisis situations. (Required)

Required Skills/Knowledge

• Bilingual ability preferred.

Functional Accountabilities
Delivers Patient/Family Focused Services

• Complete screening interviews of patients and families utilizing hospital-approved screening tools.
• Research appropriate resources in the hospital and community to assist patients and families; help families to access and utilize those resources.
• Provide needed assistance, while respecting boundaries and setting appropriate limits.
• Make follow-up contact with families, when appropriate, to monitor the outcome of interventions and to promote continuity of care (e.g. assisting with new and follow up appointments, hospital and community-based referrals and applications).

Coordinates Patient Care Responsibilities with Other Family Services Staff

• Manage requests from patients and families for hospital or community resources.
• Assist families with applications and manage referrals to outside agencies in coordination with medical team for financial assistance and other programs.
• Manage referrals to outside organizations as directed by social work and in coordination with medical team.
• Assist Family Services staff with special projects, such as patient/family newsletters, Sibling Day , support groups, etc.

Contributes to Effective Multidisciplinary Communication

• Communicate with social work and/or medical team about patient care needs.
• Share verbally and in writing, relevant patient/family information with members of the treatment team.
• Document activities according to Departmental guidelines in electronic medical record.
• Participate in team meetings to address general and specific patient care issues.

Optimizes the Use of Available Resources

• Develop and maintain resource information for the department.
• Promote positive working relationships with community agencies.
• Serve as liaison between hospital and agency staff assisting families with resources.
• Identify gaps in services and research alternatives.

Benefits That Support You:

• Comprehensive health coverage, including medical, prescription, infertility, and transgender health services.
• Generous paid time off, including vacation accrual from day one, sick leave, holidays, and a personal day.
• Financial wellness support, including a 401(k) plan and healthcare and dependent care spending accounts.
• Employer-paid life, AD&D, and long-term disability coverage, with optional supplemental plans.
• Additional perks, including tuition assistance, fitness resources, employee assistance, commuter benefits, and more

Why Join Us:

• Nationally Recognized Excellence - Consistently ranked among the Top 10 Children's Hospitals in the nation by U.S. News & World Report.
• Leading Pediatric Care - One of the largest and most comprehensive children's hospitals in the country, offering nationally ranked specialties and cutting-edge treatments.
• Innovation & Research - A premier academic medical center with a strong commitment to pediatric research, education, and advancing the future of child health.
• Mission-Driven Culture - Dedicated to providing family-centered care while fostering a collaborative, supportive environment for clinical teams

The disclosed salary range includes the minimum and maximum rates within which Children's National believes an individual's base pay rate will fall for this position. It is not typical for an individual to be hired at or near the maximum of the pay range. The exact pay rate for this position will be based on a variety of factors in alignment with the Children's National compensation philosophy. These factors are legitimate and non-discriminatory including, but not limited to, the current market conditions; organizational needs; the individual's combination of prior work experience, level of education, knowledge, skills, and other qualifications. Children's National is committed to providing a fair and competitive total rewards package to each of our employees. This base salary range does not include our comprehensive benefits package or any additional compensation for which this position may be eligible.

Childrens National Hospital is an equal opportunity employer that evaluates qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender, identity, or other characteristics protected by law. The "Know Your Rights" poster is available here: and the pay transparency policy is available here:Know Your RightsPay Transparency Nondiscrimination Poster.

Please note that it is the policy of Children's National Hospital to ensure a "drug-free" work environment: a workplace free from the illegal use, possession or distribution of controlled substances (as defined in the Controlled Substances Act), or the misuse of legal substances, by all staff (management, employees and contractors). Though recreational and medical marijuana are now legal in the District of Columbia, Children's National and its affiliates maintain the right, in accordance with our policy, to enforce a drug-free workplace, including prohibiting recreational or prescribed marijuana.