Patient Transporter

We have the great privilege of helping patients and families re-build their lives. It's extraordinarily meaningful work and the reason we greet the day with optimism and anticipation. When patients "Ask for Mary," they experience a culture that has been sculpted for more than a century. Our hallmark is to carefully listen to patients and innovatively serve them. This is true of every employee, from support staff and leadership to clinicians and care providers.

Mary Free Bed is a not-for-profit, nationally accredited rehabilitation hospital serving thousands of children and adults each year through inpatient, outpatient, sub-acute rehabilitation, orthotics and prosthetics and home and community programs. With the most comprehensive rehabilitation services in Michigan and an exclusive focus on rehabilitation, Mary Free Bed physicians, nurses and therapists help our patients achieve outstanding clinical outcomes.The growing Mary Free Bed Network provides patients throughout the state with access to our unique standard of care

Mission Statement

Restoring hope and freedom through rehabilitation.

Employment Value Proposition

At Mary Free Bed, we take pride in our values-based culture:

• Focus on Patient Care. A selfless drive to serve and heal connects all MFB employees.

• Clinical Variety and Challenge. An inter-disciplinary approach and a top team of professionals create ever-changing opportunities and activities.

• Family Culture. We offer the stability of a large organization while nurturing the family/team atmosphere of a small organization.

• Trust in Each Other. Each employee knows that co-workers can be trusted to make the right decision for our family, patients, staff, and community.

• A Proud Tradition. Years of dedicated, quality service to our patients and community have yielded a reputation that fills our employees with pride.

Summary

A MFB Hospital Patient Transporter, working individually and as part of a team, will provide transportation from acute care hospitals to Mary Free Bed Rehabilitation Hospital. They may also provide transportation from Mary Free Bed Rehabilitation Hospital for appointments or home post-graduation. The Hospital Patient Transporter will assist therapist by ensuring vehicle availability and be able to handle all emergency situations with confidence and controlled emotions.

Essential Job Responsibilities

• Make eye contact and pleasantly greet each patient, visitor, and staff members; maintains a pleasant, friendly, and professional demeanor with all guests, client, staff members and coworkers to create favorable impressions

• Ensures a safe and secure environment during transport for the patient and their belongings

• Drive company vehicles for outings and other hospital activities with staff or patients for both short and long-distance trips of up to three (3) hours each way while remaining alert and maintaining a high level of professionalism, situational awareness, and decision-making abilities.

• Display age-appropriate interactions when dealing with members, patients, visitors, and staff.

• Transports patients, visitors, or other guests to different areas of the MFB campus by wheelchair or escorting them as needed.

• Protects all hospital guest and staff's confidentiality according to HIPPA requirements.

• Creates and maintains an atmosphere of warmth, personal interest, and positive emphasis.

• Maintains positive appearance and professional image

• Adheres to hospital policies

• Ability to function in an environment with possible exposure to blood borne pathogens or other potentially infectious/hazardous materials, and possible exposure to high or low temperatures as both inside and outside conditions indicate.

• Must be able to effectively present information in one-on-one and small group situations to guests, clients, and associate

• Ability to use communication devices (phones, radios, etc.) in a clear, concise, and professional manner to meet and exceed the internal and external customer service expectations.

• Other duties as assigned

We'll embrace all people by:

• Treating everyone with dignity and respect.

• Opening more doors to opportunity for others to succeed.

• Growing talent and people.

• Ensuring a welcoming experience for all we serve, regardless of origin, race, religion, disability, sexual orientation or socioeconomic status.

• Taking action against discrimination.

• Honoring our differences and how we collaborate.

• Educating staff, patients and the communities we care for.

• Restoring hope and freedom, together.

Customer Service Responsibilities

Demonstrate excellent customer service and standards of behaviors as well as encourages, coaches, and monitors the same in team members. This individual should consistently promote teamwork and direct communication with co-workers and deal discretely and sensitively with confidential information.

Responsibilities in Quality Improvement

Contribute by identifying problems and seeking solutions. Promote patient/family satisfaction where possible; participates in departmental efforts to monitor and report customer service.

Essential Job Qualifications

• High school diploma or GED

• Must have a valid State of Michigan driver's license

• Chauffeur license preferred, required to obtain within first two weeks of employment

• Must, within 90-day training period become certified in Basic Cardiac Life Support.

• Customer service experience (Health Care industry preferred)

• Ability to work flexible schedules and extended hours as needed.

• Must have and maintain a driving record with no Operating While Intoxicated (OWI) or Operating While Visibly Impaired (OWVI) infractions and 4 points or less (to meet company fleet insurance requirements).

• Must have problem resolution skills

• Must have ability to manage multiple priorities and multi-task

• Ability to work in inclement weather (hot, cold, rain, snow, etc.) for an entire shift. Note: Shifts will not be cancelled due to inclement weather and all employees will be required to attend their scheduled shifts and maintain a high quality of work despite weather conditions

• Ability to speak, read and write standard English language; to read and comprehend simple instructions, short correspondence, and memos; to write simple correspondence

• Must be able to apply reasoning and understanding to carry out instructions furnished in written, oral, or diagram form

• Must be able to understand 24 hour and military time systems

Preferred Job Qualifications

• Bilingual

• Previous hospital security or law enforcement experience

• Computer experience

Physical Requirements for Essential Job Qualification

Levels:

• None (No specific requirements)

• Occasionally (Less than 1/3)

• Frequently (1/3 to 2/3)

• Majority (More than 2/3)

Remain in a stationary position: Majority

Traverse or move around work location: Majority