New

Service Desk Technician

TEKsystems
$18.00 - $22.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Wisconsin, Madison
Jun 04, 2026
Description Job Description Our client is currently looking for a helpdesk technician to provide technical support for the various locations (prisons, Probation & Parole, 1/2 way houses, Admin offices) throughout the state. Their environment is Win 10/11 on the desktop, O365 and various inmate related applications. The DOC has over 165 locations which consists of 10,000 users. A lot of the support calls will range from basic password resets, to internet connectivity to issues sending/receiving emails. Please note, while this position is 100% remote, our client requires that contract staff must reside in the State of WI. The Helpdesk has 10 folks on it, they use Ivanti for ticketing and remote access, and also do hardware related projects when they are not answering the phones. The ideal candidate will have 2+ years of helpdesk experience supporting hardware / software, Windows 10, O365, and have worked in a call center/help desk environment as knowledge of an ACD system is preferred. This is a call-center environment so the staff gets measured on typical helpdesk/call-center metrics including call times, time that you are unavailable, wrap up time, etc. Skills Help desk, Service desk, Office 365, Windows Top Skills Details Help desk,Service desk,Office 365,Windows Additional Skills & Qualifications Great customer service and communication skills Experience Level Intermediate Level Job Type & LocationThis is a Contract position based out of Madison, WI. Pay and BenefitsThe pay range for this position is $18.00 - $22.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a hybrid position in Madison,WI. Application DeadlineThis position is anticipated to close on Jun 10, 2026. About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.