Manager, Health Plan Technical Delivery (Remote)

Availity delivers revenue cycle and related business solutions for health care professionals who want to build healthy, thriving organizations. Availity has the powerful tools, actionable insights and expansive network reach that medical businesses need to get an edge in an industry constantly redefined by change.

Manager, Health Plan Technical Delivery

Availity delivers revenue cycle and related business solutions for health care professionals who want to build healthy, thriving organizations. Availity has the powerful tools, actionable insights and expansive network reach that medical businesses need to get an edge in an industry constantly redefined by change.

At Availity, we're not just another Healthcare Technology company; we're pioneers reshaping the future of healthcare! With our headquarters in vibrant Jacksonville, FL, and an exciting office in Bangalore, India, along with an exceptional remote workforce across the United States, we're a global team united by a powerful mission.

We're on a mission to bring the focus back to what truly matters - patient care. As the leading healthcare engagement platform, we're the heartbeat of an industry that impacts millions. With over 2 million providers connected to health plans, and processing over 12 billion transactions annually, our influence is continually expanding.

Join our energetic, dynamic, and forward-thinking team where your ideas are celebrated, innovation is encouraged, and every contribution counts. We're transforming the healthcare landscape, solving communication challenges, and creating connections that empower the nation's premier healthcare ecosystem.

We are seeking a Manager, Health Plan Technical Delivery to lead a team responsible for delivering healthcare data integrations across trading partners, vendors, and direct submitters. This is a high-impact leadership role that blends people management, technical expertise, and delivery ownership.

This individual will oversee the end-to-end implementation lifecycle-from requirements and configuration through testing, go-live, and post-production support-while serving as a key escalation point for complex delivery and client issues.

The role requires strong technical acumen in healthcare data (X12/HIPAA), the ability to operate in a fast-paced and ambiguous environment, and the leadership presence to guide teams through high-pressure situations while maintaining confidence with stakeholders.

Why you want to work on this team:

This is an opportunity to lead a high-performing team in a critical area of the business that directly impacts customer delivery and operational success. You'll play a key role in shaping how implementations are executed and how teams collaborate across the organization.

This is an ideal role for someone who thrives in complex environments, enjoys solving challenging problems, and wants to lead a team through meaningful, high-impact work.

To be qualified for this position you:

* Strong experience working with healthcare data standards, including X12 and HIPAA transactions
* Experience with clearinghouse models, trading partners, and data flow across systems
* Proven ability to manage multiple concurrent initiatives, priorities, and escalations
* 3+ years demonstrated leadership experience managing and developing technical teams
* Strong communication skills with the ability to translate technical concepts into business-friendly language
* Ability to operate effectively in ambiguous, fast-changing environments (not strictly "by the book")
* Comfortable handling high-pressure situations and customer escalations with confidence and composure

You will set yourself apart with:

* Experience leading teams responsible for implementation lifecycle delivery (requirements through production)
* Ability to balance technical depth with strong leadership and communication skills
* Experience driving process improvements, workflow efficiency, and operational enhancements
* Background working cross-functionally with product, engineering, and customer-facing teams

What you will be doing:

* Leading and developing a team of Implementation Analysts, including coaching, performance management, and regular 1:1s
* Partnering in a co-manager model to balance team workload, support delivery, and ensure team success
* Overseeing implementation delivery from intake through production and warranty support, ensuring successful outcomes
* Acting as the primary escalation point for complex client and production issues, driving resolution across teams
* Supporting release cycles, including occasional evening or weekend involvement when needed
* Driving improvements across processes, workflows, and tools to increase team efficiency and performance
* Collaborating with product, engineering, and other stakeholders to address system gaps and improve delivery outcomes

Availity culture and benefits:

• Availity is a certified "Great Place to Work"! Culture is important to us and there are many ways for you to make your mark here!
• We have several Culture teams, a Young Professionals Group, and various ways to engage with fellow Availity associates - if you're near Jacksonville, we have lots of pop up lunches where lunch is provided for everyone when we can see meetings are taking place and we've got teams in the office.
• Availity is a culture of continuous learning. We have many resources and experts in our tech stack, our industry and your function that can help get you there too!
• We offer a competitive salary, bonus structure, generous HSA company contribution, healthcare, vision, dental benefits and a 401k match program that you can take advantage of on day one!
• We offer unlimited PTO for salaried associates + 9 paid holidays. Hourly associates start at 19 days of PTO and go up from there with all the same holiday benefits.
• Interested in wellness? We allow our associates to reimburse up to $250/year for gym memberships, participation in racing events, weight management programs, etc.
• Interested in furthering your education? We offer education reimbursement!
• Availity offers Paid Parental Leave for both moms and dads, both birth parents and adoptive parents.
• Want to work for an organization that gives back to the community? You're at the right place! Availity partners with various organizations, both locally and nationally, to raise awareness, funds and morale as our staff members volunteer their time and funds to engage the organizations campaign.

Next steps:
After you apply, you will receive text/email messages thanking you for applying and then you will continue to receive more text/email messages alerting you as to where you are in the recruitment process.

Interview process:

• Recruiter Recorded Video Pre-Screen
• Panel Video Interview
• Hiring Manager Video Interview
• Final Video with Leadership

Video Camera Usage:

Availity fosters a collaborative and open culture where communication and engagement are central to our success. As a remote first company, we are also camera-first and provide all associates with camera/video capability to simulate the office environment. If you are not able to use your camera for all virtual meetings, you should not apply for this role.

Having cameras on helps create a more connected, interactive, and productive environment, allowing teams to communicate more effectively and build stronger working relationships. The usage of cameras also enhances security and protects sensitive company information. Video participation is required to ensure that only authorized personnel are present in meetings and to prevent unauthorized access, data breaches, preventing social engineering, or the sharing of confidential information with non-participants.

Disclaimers:

Availity is an equal opportunity employer and makes decisions in employment matters without regard to race, religious creed, color, age, sex, sexual orientation, gender identity, gender expression, genetic information, national origin, religion, marital status, medical condition, disability, military service, pregnancy, childbirth and related medical conditions, or any other classification protected by federal, state, and local laws and ordinances.

Availity is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

NOTICE: Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. When required by state law or federal regulation, Availity uses I-9, Employment Eligibility Verification in conjunction with E-Verify to determine employment eligibility. Learn more about E-Verify at http://www.dhs.gov/e-verify.

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