Service Technician

Who We Are:

Lippert is a leading, global manufacturer and supplier of highly engineered products and customized solutions, dedicated to shaping, growing and bettering the RV, marine, automotive, commercial vehicle and building products industries. We combine our strategic manufacturing capabilities with the power of our winning team culture to deliver unrivaled customer service, award-winning innovation, and premium products to all of our customers.

Why We are Different:

At Lippert, Everyone Matters. This is not just a tagline or empty promise; it is who we are. We have intentionally created a culture that values and celebrates our team members' unique and varied backgrounds, perspectives, and experiences. We strive to give our team members a deeper sense of purpose at work, and we continue to build a better work environment by aligning our cultural and business strategies with the needs of our team members.

What You will Get:

1. A unique, inclusive and supportive company culture.
2. Comprehensive benefit offerings including medical, dental, vision, 401k with employer match, vacation, and more!
3. Fair and competitive compensation.
4. Career development and mentoring and opportunities to grow.
5. Holiday, personal and vacation days.

Summary/Objective:

The Service Technician is tasked with addressing all customer-reported issues related to our product by pinpointing root causes and implementing corrective measures. This ensures the product adheres to quality standards and meets customer expectations. Additionally, the Service Technician manages virtual diagnosis, consultation, and problem resolution.

Duties and Responsibilities:

• In this role, you will be tasked with maintaining an organized service schedule, which involves working closely with plant support, OEMs, dealers, and boat owners
• Build strong relationships with customers while maintaining a professional and courteous demeanor
• Ensure excellence in field support through prompt communication and a commitment to continuous improvement
• Proficiently perform the following manufacturing and repair processes:
• Windshield Glazing consisting of a Urethane application
• Windshield Bonding consisting of a Silicone application
• Both Welded and Mechanical windshield assembly
• Glass polishing to repair defects in glass
• Repair paint defects including preparing the surface and applying paint coverage
• Electrical repairs including fault detection / isolation and replacement of components
• Possess a functional understanding of plant systems like D365 and Salesforce to aid in data collection, investigation, and recordkeeping
• Ability to read assembly prints, electrical schematics, and process instructions
• Organization is essential for job preparation, travel planning, record keeping, and navigating to service job sites
• Root causing defects and identifying corrective actions
• Document lessons learned during service jobs and offer technical feedback and support to customers and plant personnel
• Ensure compliance with legal and regulatory standards

Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Serves existing accounts by analyzing work orders; planning daily travel schedule; investigating complaints; conducting tests; resolving problems.
2. Establishes service by studying system requirements; ordering and gathering components and parts; completing installation; performing acceptance tests.
3. Maintains rapport with customers by examining complaints; identifying solutions; suggesting improved methods and techniques; recommending system improvements.
4. Keeps personal equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs.
5. Documents service and installation actions by completing forms, reports, logs, and records.
6. Maintains customer confidence by keeping service information confidential.
7. Updates job knowledge by participating in educational opportunities; reading professional publications.
8. Accomplishes operations and organization mission by completing related results as needed.

Competencies

• Strong communication skills, both verbally and written
• Customer first mentality
• Organized and prepared
• Root Cause Analysis and decision making
• Ability to manage multiple projects at one time
• Attention to detail

Supervisory Responsibility
This position has no supervisory responsibilities

Work Environment

• This role involves a mix of working indoors at OEMs and dealers, as well as outdoors at marinas and other locations where boats are situated.
• Times of extensive travel both by vehicle and plane
• Prolonged exposure to outdoor weather conditions
• May have to walk long distances depending on parking location relative to the service site

Physical Demands

While performing the duties of this job, the Service Technician is regularly required to lift parts weighing over 50 lbs, and team lift parts that are significantly heavier. Regular tasks include climbing, maneuvering, crawling, walking, and working overhead. This job is physically demanding and involves the use of various tools and parts. Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Position Type/Expected Hours of Work

This is a full-time position, and the hours/days of work are decided by the service schedule and your reporting manager.

Travel

Must be flexible to travel.

Qualifications:

• Associates degree in technical discipline or equivalent experience in lieu of a degree
• 2+ years of experience in manufacturing, customer service, or technical support role
• Experience or exposure in manufacturing and technical applications, including engineering specifications, as well as corrective and preventive actions
• Ability to balance service repair, quality and design requirements to meet customer expectations
• Ability to lead and prioritize multiple project tasks and complete work in a timely manner
• Strong problem-solving skills with a hands-on approach, utilizing various pneumatic, electrical, and mechanical tools
• Microsoft Excel and Word, along with Power Point to collect data, document and report
• Ability to work effectively both independently and as part of a team
• Customer orientated and exceptional communication skills
• Must have a valid driver license

Preferred Education and Experience

• Associate's degree
• Technical/Mechanical experience.
• Manufacturing/industry experience.

Work Authorization/Security Clearance

Must be legally authorized to work in the United States.

AAP/EEO Statement:

Lippert provides equal employment opportunity to all team members and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, ancestry, age, genetic information, disability, citizen status, veteran status, military service, marital status or any other legally protected category as established by federal, state, or local law. This policy governs all employment decisions, including recruitment, hiring, job assignment, compensation, training, promotion, discipline, transfer, leave-of-absence, access to benefits, layoff, recall, termination and other personnel matters. All employment and personnel-related decisions are based solely upon legitimate, job-related factors, such as skill, ability, past performance, and length of service with Lippert.

Lippert's strong commitment to equal employment opportunity requires a commitment by each individual team member. Compliance with the letter and spirit of this policy is required of all team members. Violations of this policy should be immediately reported to your leader or to any member of leadership. Team members who violate this policy will be subject to disciplinary action, up to and including termination of employment.

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Lippert provides equal employment opportunity to all team members and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, ancestry, age, genetic information, disability, citizen status, protected veteran status, military service, marital status or any other legally protected category as established by federal, state, or local law. This policy governs all employment decisions, including recruitment, hiring, job assignment, compensation, training, promotion, discipline, transfer, leave-of-absence, access to benefits, layoff, recall, termination and other personnel matters. All employment and personnel-related decisions are based solely upon legitimate, job-related factors, such as skill, ability, past performance, and length of service with Lippert.

Lippert's strong commitment to equal employment opportunity requires a commitment by each individual team member. Compliance with the letter and spirit of this policy is required of all team members. Violations of this policy should be immediately reported to your leader or to any member of leadership. Team members who violate this policy will be subject to disciplinary action, up to and including termination of employment.

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