Government Guaranteed Lending Loan Processor/Closer

The Government Guaranteed
Loan Processor / Closer is responsible for the loan closing process for all
Government Guaranteed Loans, ensuring that all legal documents are accurate,
complete, and comply with SBA and USDA guidelines and regulations. This role
involves working closely with loan officers, underwriters, loan operations, and
clients to coordinate loan disbursement, resolve outstanding issues, and ensure
timely and efficient loan closings.

Loan Closing Coordination:

Responsibilities:

• Reviews
  loan requests for loan eligibility, ensuring loans are eligible per the
  current SBA SOP, USDA program requirements, FDIC regulations, and State
  Chartered Bank policies.
• Review
  loan file and provide closing checklist to borrowers and set up a call to
  go over loan closing process with the borrower.
• Collect
  and review all required due diligence for loan closing, including business
  insurance, title insurance, life insurance, equity injection and all other
  due diligence as required by the closing checklist.
• Work
  with insurance agents for business insurance and life insurance policy.
• Complete
  SBA Forms: 1919, 1920, 912, 159, 601, 4506T/8821.
• Pull
  Due Diligence reports for CAIVRS, SAM, OFAC, CIP, Flood certifications.
• Process
  912 for clearance when necessary.
• Process
  INS verification when necessary.
• Orders
  Tax Transcripts and verify that the tax returns match the transcripts.
• Input,
  submit, and obtain SBA Loan approval through E-Tran.
• Submit
  loans to the USDA office for underwriting.
• Order
  and review all required third-party vendor reports - business valuations
  and environmental reports as well as coordinating with internal team
  members for ordering appraisals, in relation to the collateral to be held
  on the loan.
• Engaging
  counsel to work on loan file once internal approval has been received by
  Credit Administration.
• Be
  the point of contact between the lender, underwriter, customer, attorney
  and/or title company, and SBA and USDA offices as needed.
• Work with the Landlord for execution
  of the Lessor's Agreement, Collateral Assignment of Lease, and any
  Amendments with the Lease Agreement.
• Work with the
  Franchisor for the Franchise Addendum and any Amendments needed to ensure
  compliance with SBA.
• Work with the Jobber for the Jobber
  Supply Addendum and any Amendments with the Jobber Supply Agreement.
• Work
  with the Contractor to gather construction documents for the loan project
  and refer to the construction analysis team or third party.
• Review
  and verify the cash injection supporting documents.
• Verify
  all applicable fees have been collected from the borrower and loan
  proceeds disbursed according to the fee schedule
• Create
  a Port Number in FiServ for loan operations.
• Work
  with Borrowers, lenders, internal partners, vendors, Lender Service
  Provider (LSP), and attorneys, to ensure that SBA transactions move
  effortlessly and efficiently throughout the application and closing
  process.

Compliance and Documentation:

Responsibilities:

• Work
  with the attorney and lender to prepare loan closing documents, including
  promissory notes, security agreements, and other necessary legal
  documents, in compliance with SBA and USDA guidelines and bank policies.
• Ensure
  all documents are compliant with SBA regulations, bank policies, and
  applicable laws.
• Review
  SBA Terms and Conditions, Title, and Closing documents to ensure it
  matches with the loan approval and documentation is in order before
  closing.
• Complete
  bank internal forms for closing: ACH Authorization, Online Banking,
  Privacy Notice, Beneficial Ownership Form, Agreement to Provide Insurance,
  Certificate of Financials, CAIVRS Disclosure.
• Prepare
  and review loan packages, including finalizing any necessary due diligence
  and ensuring all conditions have been met prior to closing.
• Verify
  accuracy of all documents and ensure proper signatures are obtained from
  borrowers, co-borrowers, and guarantors.
• Work with legal counsel to resolve any
  legal issues that may arise during the closing process.

Loan Disbursement:

Responsibilities:

• Complete
  the Loan Set Up Sheet accurately and coordinate with Loan Operations for
  loan closing and funding.
• Coordinate
  the disbursement of loan funds once the closing is complete.
• Ensure
  that the funds are disbursed in accordance with the terms of the loan
  agreement.
• Monitor
  loan closings to ensure timely disbursement and ensure proper
  documentation is retained for audit purposes.

Problem Resolution:

Responsibilities:

• Identify
  and resolve any issues that may arise during the closing process,
  including missing documentation, discrepancies, or delays.
• Work
  with loan operations and the loan servicing team to ensure all
  post-closing requirements are met.

Reporting and Recordkeeping:

Responsibilities:

• Work
  with loan operations to properly set up the new loan, review the new loan
  booked, and review ticklers that are set up for the loan
• Maintain
  accurate and up-to-date records of loan closings, including file
  documentation, loan status, and disbursement information.
• Ensure
  that all documents are properly filed and stored in compliance with the
  bank's record retention policies.
• Complete
  and finalize the 12 Tab and send it for Audit with LSP.
• Work
  with LSP to clear up any findings on the loan files audit.
• Follow
  up recorded documents with the closing attorney and ensure these are
  received and delivered to loan operations.

Customer & Partner Service

Responsibilities:

• Provide
  excellent customer service by maintaining communication with borrowers and
  responding to inquiries related to the loan closing process.
• Assist
  in addressing borrower concerns and ensure a smooth and positive closing
  experience.
• Serve
  as a subject-matter expert for SBA and USDA lending, supporting internal
  teams and providing guidance to borrowers and partners.
• Ensure
  fast resolution of escalated loan issues while maintaining exceptional
  service standards.

Leadership & Team Development

Responsibilities:

• Communicates effectively with
  bank department managers/officers to ensure smooth workflow and positive
  working relationships.
• Stays
  abreast of system requirements, updates, and opportunities.
• Foster a high-performance
  culture centered on compliance, efficiency, and client satisfaction to
  provide high quality customer service to the borrowers and internal
  clients.

Process Optimization

Responsibilities:

• Drive process automation,
  technology enhancements, and operational improvements for SBA and USDA
  programs.
• Standardize workflows for
  guaranteed lending operations to increase scalability and reduce risk.
• Stays abreast of system
  requirements, updates, and opportunities.

Education and Experience:

• High school diploma or equivalent; bachelor's degree in finance, business, or related field preferred.
• Strong understanding of SBA and USDA loan products and regulations.
• 2+ years of experience in SBA loan closing or loan operations.

Skills and Abilities:

• Knowledge of SBA guidelines, loan
  documentation, and closing procedures.
• Excellent
  attention to detail and accuracy.
• Strong
  organizational and time management skills.
• Ability
  to effectively communicate with clients, attorneys, and internal
  stakeholders.
• Proficiency
  in Microsoft Office Suite (Word, Excel, Outlook).
• Strong
  problem-solving abilities and abilities to work under pressure to meet
  deadlines.

Working Conditions:

Full-time
position. This position is office-based with occasional remote work
flexibility, if applicable. Position may require occasional travel.

Physical Requirements:

Ability
to sit for extended periods and use a computer.

Occasional lifting of files or office materials (up to 20 lbs).