ASU Operations and Direct Care Manager (Full Time)

ASU Operations and Direct Care Manager (Full Time)

Position Summary

The Operations and Direct Care Manager is responsible for overseeing the daily operations and direct-care staff within the Acute Stabilization Unit (ASU). This role provides leadership, supervision, training, and support to Behavioral Health Workers to ensure safe, trauma-informed, recovery-oriented care for individuals experiencing behavioral health crises. The supervisor works collaboratively with unit directors and staff to maintain a therapeutic environment and ensure compliance with agency policies, regulations, and best practices in crisis intervention.

Duties and Responsibilities

• Supervise and coordinate the responsibilities and tasks of Behavioral Health Workers (BHW) and support staff within the ASU
• Provide ongoing coaching, mentoring, scheduling, and performance evaluations for assigned staff
• Conduct monthly individual supervision sessions with BHWs to review performance, professional development goals, documentation practices, and client care concerns
• Facilitate monthly group supervision meetings focused on case review, crisis intervention strategies, staff support, policy update, and team development
• Ensure appropriate staffing coverage and respond to operational issues during shifts
• Monitor unit activities to maintain a safe, therapeutic, and trauma-informed environment
• Assist BHWs with crisis intervention, de-escalation, behavioral management, and emergency response procedures
• Support implementation of individualized treatment and safety plans developed by the clinical team
• Conduct shift huddles, communicate updates, and ensure continuity of care between shifts.
• Ensure BHW compliance with BHDDH regulations, COA accreditation standards, confidentiality laws, and agency policies
• Participate in hiring, onboarding, and training of new BHWs
• Collaborate with director, nurses, and counselors regarding patient care needs
• Monitor client milieu and intervene or consult with other members of leadership when safety concerns arise
• Promote a culture of professionalism, teamwork, dignity, empowerment, and patient-centered care
• Participate in meetings and program development initiatives as assigned
• Review and complete incident reports, documentation audits, and quality assurance activities
• Manage special projects, including audits and accreditation in collaboration with unit director
• Manage compliance with health and safety regulations in collaboration with the unit director with support from the office coordinator
• Participate in a rotating on-call schedule with leadership team members to provide after-hours operational and clinical support; additional compensation is provided for on-call coverage.
• Other duties as assigned

Education

• Bachelor's degree in Psychology, Social Work, or other Human Services related field preferred
• Equivalent combination of education and experience may be considered

Experience

• Minimum of 2-3 years of experience working in behavioral health, crisis intervention, or inpatient mental health settings
• Prior supervisory or leadership experience required
• Experience working with individuals experiencing acute mental health and/or substance use crises strongly preferred

Licensure/Certification

• CPR and First Aid certification required or obtained upon hire

Knowledge, Skills, and Abilities

• Strong knowledge of crisis stabilization, trauma-informed care, and behavioral health interventions
• Ability to effectively supervise and motivate staff in a high-acuity environment
• Skilled in verbal de-escalation, conflict resolution, and crisis management techniques
• Understanding of HIPAA, patient rights, and safety procedures
• Excellent communication, organizational, and documentation skills
• Ability to remain calm and make sound decisions during escalated situations

Work Environment

• Fast-paced behavioral health crisis stabilization setting
• Exposure to clients experiencing mental health and substance-related crises
• Requires some morning, evening, and weekend hours to complete supervision 24/7 and per diem staff

Benefits

Community Care Alliance offers competitive salaries based on experience, skills and performance, a comprehensive benefits package, and great quality of work/life.

• Generous vacation, sick time and holidays.
• Comprehensive medical and dental coverage as well as voluntary vision and AFLAC supplemental coverage.
• 403b with matching after 6 months of employment.
• Flexible Spending (FSA) and Dependent Care (DCA) accounts.
• Agency-paid group life insurance; long-term disability.
• Tuition reimbursement and licensure/certification bonuses.
• Employee referral program as well as bilingual skills premium.
• On-site or nearby parking available at most buildings; mileage reimbursement for client and business related use of your personal vehicle.

To apply for this opening please visit our website www.communitycareri.org and select "Careers" and then "Current Openings" to fill out an application and upload your cover letter and resume.

About Us

Community Care Alliance provides an array of services and supports that are linked together so people can access help for their unique situations. Our goal is to help all members of our community become healthier, more self-reliant and better informed to meet their economic, social and emotional challenges.

Community Care Alliance is an Affirmative Action/Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, age, national origin, or disability.

Military friendly employer!