Senior Service Engineer

Microsoft Digital (MSD) builds and manages the critical products and services that Microsoft runs on. We boldly pursue big ideas that power transformational advances at Microsoft and for our customers, while helping Microsoft teams work smarter, faster, and more securely every day. Microsoft Digital employees have deep technical and business expertise, customer insights, and a clear point of view that comes from first-hand, large-scale experience with Microsoft and industry solutions. We are engineers, technology leaders and experts, digital transformation change agents, and customer advocates.

We have exciting opportunities for you to innovate, influence, transform, inspire, and grow within our organization and we encourage you to apply to learn more!

We are hiring a Senior Service Engineer to deliver A365 and AI Administration for the MSD M365 MultiTenant team. You will administer and define how we configure, govern, and operate the M365 admin surface and the AI admin surface, including Microsoft 365 Copilot and Copilot Studio, across Microsoft's many internal tenants. You will partner closely with software engineers to drive the automation, Microsoft Graph based tooling, and policy as code that enforces baselines, detects configuration drift, and responds to admin and AI plane risks at fleet scale. The role interfaces across M365 workloads but stays focused on A365 and AI Admin capabilities. You will bring a security mindset to everything you operate, including admin permissions, data access boundaries, and audit telemetry as part of your daily ownership.

This position is based at the Redmond campus with 3 days per week work in the office and 2 days per week work from home. Relocation assistance is available.

Company Culture Statement] Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

• You will administer A365 across many internal tenants: tenant configuration, admin policy, and operation of the M365 admin control plane.
• You will administer AI capabilities in M365: Microsoft 365 Copilot admin controls, Copilot Studio governance, agent and connector permissions, Graph based data access boundaries, and AI usage and audit telemetry.
• You will define baselines, policy, and operational requirements; partner with SWE to drive automation, policy as code, and drift detection that implement them across the fleet.
• You will operate the admin and AI surfaces: monitor health and risk signals, triage incidents, and respond on call for what you own.
• You will interface with M365 workload teams to land changes the admin and AI control planes depend on; partner with Copilot and security teams on multitenant governance requirements.
• You will apply senior Individual Contributor (IC) judgment in design and operational review; mentor SEs on the team.

Required Qualifications:

• Bachelor's Degree in Computer Science, Information Technology, Mechanical Engineering, Electrical Engineering, Aerospace Engineering, Data Science, Cybersecurity, or related field AND 3+ years technical experience in software engineering, network engineering, service engineering, systems engineering, or industrial controls
  • OR equivalent experience.

Preferred Qualifications:

• 6+ years of professional service engineering experience, with significant time owning live production services.
• Hands on experience administering M365 at scale, including operating Microsoft Graph and PowerShell based admin tooling and policy automation.
• Working familiarity with administering AI capabilities in M365 (Microsoft 365 Copilot admin controls, Copilot Studio, Graph data access governance) or transferable experience administering new SaaS admin surfaces as they emerged.
• Security mindset applied in practice: data access controls, least privilege admin patterns, audit coverage, and secure by default operations.
• Comfortable reading and contributing to automation code in PowerShell, Python, C#, or TypeScript, and partnering effectively with SWE owners of that automation.
• Experience designing, instrumenting, and operating live services with on call ownership.
• Multitenant operations experience: enforcing baselines, detecting drift, and remediating across many M365 tenants.
• Experience governing Microsoft 365 Copilot and Copilot Studio at scale: agent lifecycle, connector permissions, data access boundaries, and usage telemetry.
• Experience with Purview (DLP, retention, eDiscovery) where it intersects the admin surface.
• Experience with Geneva, IcM, Kusto, or comparable telemetry and live site tooling.

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Service Engineering IC4 - The typical base pay range for this role across the U.S. is USD $119,800.00 - $234,700.00 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $160,200.00 - $261,000.00 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.