Workplace Experience Ambassador

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented peopleand empowering them tothrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

• Serve as the initial point of contact for all client employee inquiries, issues, troubleshooting, and feedback related to workplace services, with the primary goal of positively impacting the care and comfort of employees and guests
• Build meaningful, lasting relationships with client employees and guests through visible engagement and presence
• Spend a minimum of four hours per day welcoming employees at reception or employee entrances and walking floors to ensure workspaces are stocked and maintained
• Receive and respond to all requests or issues within one day of receipt, including personal follow-up to ensure questions and requests are answered

• Manage employee ID card lifecycle including processing requests, coordinating replacements, and maintaining credential records to ensure building security protocols
• Process visitors through security protocols and conduct building orientations for new hires, covering safety procedures, access protocols, and amenities
• Identify potential risks and escalate appropriately to ensure no privacy breach, security incident, or disruption to client operations occur

• Schedule preventive maintenance visits, coordinate with technicians, and serve as liaison between facilities management and building occupants for routine service activities
• Conduct routine walkthroughs and assessments of soft services delivery to ensure compliance with service level agreements, policies, regulations, and performance metrics
• Create, track, and close work orders through the Corrigo platform, ensuring proper documentation and follow-through to resolution
• Provide light facilities support including conference room setups, supply inventory management, and first-line triage for facilities requests

• Serve as onsite Experience Services contact and coordinate Ambassador services
• Ensure services are executed in a manner consistent with SLAs, standard processes, professional brand image, and compliant with applicable local laws, rules, and regulations
• Work collaboratively within the account team in the delivery of Experience Services across all business lines (Facility Management, Engineering, Projects, etc.)
• Assist with third-party vendor relationships and service partners to provide maximum service delivery

• Perform general office administrative duties and provide meeting and event support including room preparation, technology setup, and catering coordination
• Sort and distribute incoming mail, packages, and internal deliveries while maintaining organized distribution systems and coordinating courier services
• Provide administrative and operational excellence for soft services
• Support data collection, analysis, and reporting to ensure alignment with client goals and objectives

• Provide assistance and flexibility with client events as needed to ensure flawless delivery
• Serve as training center concierge for internal and external events
• Deliver intuitive service by anticipating needs or concerns and exceeding client expectations

• Engage in a culture of continuous improvement and innovation by leveraging business intelligence, adopting and participating in the development of best practices, new tools, process re-engineering, and other ideas that provide service delivery efficiencies
• Strive to continually improve experience service performance
• Achieve and exceed performance goals, team goals, and client goals and objectives

• Bachelor's degree or equivalent
• 3-5 years minimum prior relevant experience in hospitality, facility/property management, operations and/or knowledge of commercial real estate, preferred

• Exceptional customer service skills and professionalism with a passion for hospitality
• Ability to manage multiple priorities and deliver results in a fast-paced environment
• Highly collaborative with strong interpersonal skills and track record of excellent internal and external customer service
• Ability to work independently - strong prioritization and time management skills
• Ability to work with diverse teams - lead by example; respectful, cooperative, accountable
• Excellent verbal and written communication skills with the ability to communicate professionally
• Excellent organizational skills and process management
• Ability to adapt to new devices, technology, and applications
• Proficient skills in Microsoft Office Suite (Teams, Excel, PowerPoint, Word, OneNote, and Outlook)

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Estimated compensation for this position:

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you'repursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

California Residents only

If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view ourSupplemental Privacy Statement which describes your rights and disclosures about your personal information.If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.

Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.