Operations Associate

Kids Are Our Everything.

Department

Pay Range

Who We Are: The Division of pediatric hematology provides advanced care for rare conditions, such as anemia, hemophilia and histiocyte disorders. In addition, the team of physicians and therapists are experts in caring for kids. Additionally, Children's National Hospital has its own blood bank and has a nationally recognized buddy program for the chronically transfused patients with sickle cell anemia.

About the Role: This Program Associate supports the Hematology department by performing administrative and secretarial responsibilities to support the division management and other staff members in a challenging and fast-paced work environment. Performs duties of a confidential nature. Works under general guidance and supervision. Responsibilities may include communication and coordination with all levels of internal and external customers, receiving and screening calls, correspondence and/or visitors, making travel and meeting arrangements, preparing correspondence, light data management, document preparation and report formulation as needed.

What You'll Bring:

Minimum Education
Bachelor's Degree (Required) or Relevant experience beyond the minimum required work experience may substitute for the educational requirement on a 1-to-1 ratio (i.e. one year of relevant work experience equals one year of required education)

Minimum Work Experience
1 year Related experience (Required)

Required Skills/Knowledge

• Excellent analytical skills
• Demonstrated proficiency using Microsoft Office including Excel
• Excellent written and verbal communication skills
• Strong organizational skills.

Functional Accountabilities
Administrative Support

• Manage day-to-day administrative functions for designated division such as organizing and maintaining division files and records, performing complex clerical duties and analytics, supply and equipment orders, etc.
• Assist with all levels of internal and external customers, receive and screen calls, correspondence and/or visitors, make travel and meeting arrangements as needed.
• Serve as a communication link to other CNHS departments, (e.g. coordinate and schedule office appointments, meetings and conferences, etc.).
• Independently research, develop, and compose presentation materials and speeches in a variety of settings.
• Identify and understand issues, problems, and opportunities; determine potential courses of action and develop appropriate solutions

Program Coordination

• Routinely coordinate and facilitate solutions with internal and external organizations and constituents.
• Maintain responsibility for application process for designated division such as Rotating Residents, new hire training, Medical Staff appointments, delivery of services, etc.
• Maintain designated division finances for various accounts as travel, education, office supplies, dues, etc.

Safety

• Speak up when team members appear to exhibit unsafe behavior or performance
• Continuously validate and verify information needed for decision making or documentation
• Stop in the face of uncertainty and takes time to resolve the situation
• Demonstrate accurate, clear and timely verbal and written communication
• Actively promote safety for patients, families, visitors and co-workers
• Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance

Benefits That Support You:

• Comprehensive health coverage, including medical, prescription, infertility, and transgender health services.
• Generous paid time off, including vacation accrual from day one, sick leave, holidays, and a personal day.
• Financial wellness support, including a 401(k) plan and healthcare and dependent care spending accounts.
• Employer-paid life, AD&D, and long-term disability coverage, with optional supplemental plans.
• Additional perks, including tuition assistance, fitness resources, employee assistance, commuter benefits, and more

Why Join Us:

• Nationally Recognized Excellence - Consistently ranked among the Top 10 Children's Hospitals in the nation by U.S. News & World Report.
• Leading Pediatric Care - One of the largest and most comprehensive children's hospitals in the country, offering nationally ranked specialties and cutting-edge treatments.
• Innovation & Research - A premier academic medical center with a strong commitment to pediatric research, education, and advancing the future of child health.
• Mission-Driven Culture - Dedicated to providing family-centered care while fostering a collaborative, supportive environment for clinical teams

The disclosed salary range includes the minimum and maximum rates within which Children's National believes an individual's base pay rate will fall for this position. It is not typical for an individual to be hired at or near the maximum of the pay range. The exact pay rate for this position will be based on a variety of factors in alignment with the Children's National compensation philosophy. These factors are legitimate and non-discriminatory including, but not limited to, the current market conditions; organizational needs; the individual's combination of prior work experience, level of education, knowledge, skills, and other qualifications. Children's National is committed to providing a fair and competitive total rewards package to each of our employees. This base salary range does not include our comprehensive benefits package or any additional compensation for which this position may be eligible.

Childrens National Hospital is an equal opportunity employer that evaluates qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender, identity, or other characteristics protected by law. The "Know Your Rights" poster is available here: and the pay transparency policy is available here:Know Your RightsPay Transparency Nondiscrimination Poster.

Please note that it is the policy of Children's National Hospital to ensure a "drug-free" work environment: a workplace free from the illegal use, possession or distribution of controlled substances (as defined in the Controlled Substances Act), or the misuse of legal substances, by all staff (management, employees and contractors). Though recreational and medical marijuana are now legal in the District of Columbia, Children's National and its affiliates maintain the right, in accordance with our policy, to enforce a drug-free workplace, including prohibiting recreational or prescribed marijuana.