Coordinator US Family Health Plans Sales I - HP Sales

Summary:

The Coordinator Health Plan Sales I role will contribute to the success of the day to day growth strategy by providing support to Field Marketing Organizations (FMOs) and Brokers. This Job is responsible for building and maintaining a positive and professional relationship with contracted FMOs and their contracted Brokers.

Responsibilities:

• Meets expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders.
• Provide training and guidance to FMOs and Brokers on products, services, benefits, process and available tools. Partner in training opportunities with the sales management team. Participate in needs assessments to determine gaps in processes that may lead to training opportunities.
• In addition, a high degree of customer service is expected to all Management, the Sales Teams and interdepartmentally, to ensure that growth and retention for CHRISTUS Health Plan members.
• Customer Relations: Manage the inside support requirement of multiple inquiries from the contracted FMO and Broker community. Maintain relationships, answer inquiries from FMO and Brokers via broker support email, telephonic or any alternate communication. Researches and provides resolution as established by department Key Performance Indicators (KPI's). Acts as a subject matter expert for all CHRISTUS Health Plan benefits for each line of business.
• In preparation for annual open enrollment for Medicare and Health Insurance Exchange lines of business, attends weekly implementation meetings for ASCEND: Medicare enrollment platform; Miramar: contracting platform, providing updated FMO & Agent Agreements, training materials, power point presentation and exam also testing the platform before launching for annual contracting.
• Maintain enrollment and tracking system utilizing CMS database and internal processes to ensure timely and accurate processing of membership applications.
• Work on special projects to identify internal and external trends that may influence and/or predict unusual marketing and enrollment activity.
• Compliance and Regulatory Requirements: Work with internal compliance staff to monitor sales regulations and adherence to State and Federal Marketing guidelines. In addition, work with systems to ensure appropriate data is collected for audition purposes. Identify solutions for any issues that arise and troubleshoot to ensure resolutions to maintain compliance with regulations.
• Proficient in PowerPoint and Excel
• Analytics ability to organize and prioritize work to meet deadlines
• Good judgment, initiative and problem-solving abilities
• Ability to handle and resolve complex issues with little assistance
• Excellent communication skills both verbal and written
• Must be able to travel up to 25% including around and within driving distance, as well to other areas
• Excellent written and oral communication skills, analytical and problems-solving skills, and interpersonal and teaming skills
• Systematic Problem Solving: Able to apply systems thinking to generate solutions; focus on process rather than isolated events; obtain multiple assessments of a situation and be systematic in identifying trouble spots; use tools to define problems; evaluate alternative solutions.
• Related Marketing experience, including high level of expertise with health insurance statistical analysis
• Proficiency in Microsoft Office products including Excel, Access, and PowerPoint
• Experience developing and maintaining database systems tracking sales activity

Job Requirements:

Education/Skills

• High School Diploma required
• Bachelor's Degree in related field (i.e. Health Care Administration, Marketing, Business Administration, Math) or equivalent experience required

Experience

• 0-2 Years of previous experience preferred

Licenses, Registrations, or Certifications

• Life and Health Insurance License preferred

Work Schedule:

8AM - 5PM Monday-Friday

Work Type:

Full Time