New

Director of Housekeeping

Omni Hotels & Resorts
78852.34-78852.34
United States, Texas, Dallas
555 South Lamar Street (Show on map)
Jul 16, 2026
Omni Dallas Hotel Recently named one of the Top 5 City Hotels in Texas by Travel + Leisure's 2025 World's Best Awards, Omni Dallas Hotel is part of the #1 ranked hotel brand for Guest Satisfaction by J.D. Power. Located in the heart of downtown Dallas, our 1,001 rooms and suites set the stage for a vibrant destination featuring the Mokara Spa and Restaurants on Lamar, with eight distinctive dining experiences that celebrate the best of Texas hospitality. Our associates are guided by The Power of One, a philosophy that empowers every team member to take ownership of the guest experience and create lasting memories. Our culture values respect, gratitude, and growth, supported by training, mentorship, and meaningful recognition. Associates enjoy complimentary parking, room and dining discounts, and access to an on-site cafeteria, making Omni Dallas one of the most rewarding places to work in the city! If you're a motivated, service-minded professional seeking a meaningful career in hospitality, Omni Dallas Hotel may be your perfect match. Overview Omni Hotel & Resorts is seeking an experienced Director of Housekeeping to join our team. This team member will manage, direct, and coordinate all functions of the housekeeping and laundry departments and work in close collaboration with other departments to ensure an elevated guest experience throughout the property. As the heart of the house, the housekeeping department strives to maintain impeccable cleanliness and upkeep. The Director of Housekeeping also ensures cost controls are in place and supports a positive work environment for all associates. Responsibilities: * Maintain cleanliness standards and a consistent guest experience, as documented in Medallia and AAA, and execute all Omni Hotels facility standards and guidelines. * Resolves difficult or unusual problems arising with Guests, while maintaining good Guest relationships, demonstrating outstanding hospitality through the corrective action taken. * Ensure a smooth, efficient, and economic operation in the Housekeeping department. To specify and purchase supplies and record all data pertaining to the Housekeeping department. * Effectively monitor and facilitate the housekeeping department's role in the property's preventative maintenance CARE program throughout the hotel. * Maintain a highly motivated and trained staff that continually strives for excellence in service and cleanliness. * Effectively coach and counsel associates and managers as needed and complete performance evaluations.Maintains open and clear communication with all departments and guests to ensure consistent service. * Identify ways of improving the efficiency and effectiveness of our service to guests by actively participating in the Omni Service Tradition program. * Close coordination and communication with other internal departments. * Maintain close interactions with the front office to ensure rooms are available for sale, and with Engineering to ensure guest rooms and all public areas are at peak operational levels. Oversees staff scheduling, OnTrack/Dayforce, and payroll cost controls.Maintains Housekeeping turnover to an acceptable level. * Directly control the issuance and retrieval of associate uniforms. * Administer the Lost and Found department, ensuring all Omni Hotel standards are met or exceeded. * Directly control the key control program for all Housekeeping associates. * Monitor all guest requests to ensure they are met within the prescribed time limits. * Inspect and tour all public areas several times daily. * Inspect all VIP rooms daily. * Maintain and administer quarterly linen inventories and be responsible for action plans to address shrinkage. * Develop master cleaning schedules and administer accordingly. * Monitor all Housekeeping inventories to ensure adequate supplies are always available, and complete an analysis of amenity consumption. * To ensure that all Systems and Controls, Loss Prevention, and Energy Conservation guidelines are in line. * Champions the "All In" Omni culture. Qualifications: * A minimum of 5 years of Housekeeping supervisory experience in hospitality is required. * Previous experience in a luxury hotel environment required. * 2 years minimum of Director of Housekeeping leadership experience required. * Must have the ability to lead, motivate, and develop others. * Ability to communicate (verbally and in writing) in English. * Ability and willingness to stand for an entire shift. * Ability and willingness to bend, stretch, reach, and push moderate to heavy weights. Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link: EEOC is the Law Poster. Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages. If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.