Service Engineer - Ellendale, ND

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

Job Title: Service Engineer

Location(s): Ellendale, ND

Key Requirements:

• Must reside within a 45-minute commute of Ellendale, ND (unless pre-approved for relocation).
• 3-5+ years of experience supporting enterprise servers or data center hardware.
• Hands-on experience with Dell PowerEdge servers is highly preferred.
• Strong server hardware troubleshooting and component replacement experience.
• Customer-facing support experience.
• Willingness to participate in on-call rotations.
• Ability to lift up to 50 lbs.
• Associate's or Bachelor's degree in IT or equivalent experience preferred.

Responsibilities:

• Provide on-site technical support for enterprise server and data center environments.
• Install, configure, troubleshoot, and repair Dell server hardware.
• Perform server builds, hardware swaps, firmware updates, and preventive maintenance.
• Replace server components including CPUs, memory, power supplies, GPUs, storage, and complete server units.
• Troubleshoot hardware, firmware, and operating system issues.
• Support next-generation AI infrastructure platforms (prior AI experience not required).
• Escalate complex issues following established support procedures.
• Document service activities accurately and maintain detailed service records.
• Collaborate with customers and internal engineering teams to minimize downtime.
• Participate in weekly customer touchpoint meetings.
• Support after-hours and on-call activities as required.

Required Skills:

• Enterprise server and data center support.
• Dell PowerEdge server experience (highly preferred).
• Server deployment and hardware installation.
• CPU, memory, GPU, power supply, storage, and motherboard replacement.
• Server builds and server swaps.
• Linux administration and troubleshooting.
• Hardware diagnostics and root cause analysis.
• Firmware upgrades.
• Customer-facing technical support.
• Strong documentation and communication skills.

Preferred Skills:

• Water-cooled server experience.
• Dell or other OEM server certifications.
• Personal PC building experience.
• Experience following documented Plans of Action (POA).
• Interest in emerging technologies including AI infrastructure.

Ideal Candidate:

• Lives within commuting distance of Ellendale, ND.
• Comfortable working independently in a customer environment.
• Excellent troubleshooting and analytical skills.
• Strong communication and documentation habits.
• Able to prioritize multiple issues in fast-paced environments.
• Demonstrates accountability, initiative, and a strong work ethic.
• Team-oriented with a positive attitude.
• Continuously learns new technologies.

Screening Checklist:

• Local candidate within 45-minute commute (preferred).
• U.S. Citizen.
• Available for onsite work and on-call support.
• Hands-on experience replacing server hardware components.
• Experience with server deployments and hardware maintenance.
• Familiar with Linux.
• Strong customer communication skills.
• Excellent documentation experience.
• Physically capable of lifting up to 50 lbs.
• Comfortable working under pressure in mission-critical environments.
• Strong work ethic and ability to prioritize critical incidents.

Notes:

• Weekly customer touchpoint meetings are mandatory throughout the engagement.
• AI platform experience is not required; strong server and data center fundamentals are the primary qualification.
• Candidates with Dell PowerEdge server experience will receive strong preference.

Schedule:

• Monday-Friday, 8:00 AM-5:00 PM.
• Must be available for occasional shift coverage and on-call support.

Work Authorization:

• U.S. Citizenship Required.

Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.