Director, Quality Monitoring

Position Title: Director, Quality Monitoring

Department:Quality Improvement
Reports to: Assistant Vice President, Quality Improvement
Location: Remote

Pay Range: $92,800 - $150,000

Vibrant Emotional Health's groundbreaking solutions have delivered high quality services and support, when, where and how people need it for over 50 years. Through our state-of-the-art technology-enabled services, community wellness programs, and advocacy and education work, we are building a society in which emotional wellness can be a reality for everyone.

Position Overview:

The Director of Quality Improvement works closely with the Vibrant Emotional Health's AVP of Quality Improvement to direct, plan, and organize the staff and activities of the quality/performance improvement program to achieve approved clinical goals and strategic operating plans and objectives. This position provides quality improvement (QI) oversight to Vibrant's Here2Help (H2H) Contact Center and Community Programs (including Adolescent Skills Centers, Geriatric ACT, Youth & Family Wellness Services among others) and with key stakeholders such as DOHMH, OMH, ACS and others to develop, implement and track quality improvement measures. This role ensures compliance with several regulatory agencies in accordance with internal and external requirements/regulations. This role promotes effective client safety and performance improvement initiatives to improve processes and outcomes of client care.

Duties/Responsibilities:

• Serve as a role model for ethical behavior and integrity within the organization and the community.
• Work collaboratively with various departments, teams, and stakeholders to align quality improvement efforts with overall business goals and objectives.
• Facilitate a multidisciplinary approach to issue resolution and process improvement; including oversight of agency QI work plan for programs and the contact center
• Ensure comprehensive training and exposure to industry-leading practices for all staff.
• Execute and oversee recommendations derived from investigations and audits.
• Define, execute and continuously improve agency-wide systems through program(s) and contact center performance monitoring, operational audits, internal and external data analysis, and the production of regular, timely, performance reporting as mutually defined with the agency's program leaders.
• Align quality improvement strategies with the organization's overall strategic objectives, ensuring that quality initiatives contribute to long-term success.
• Regularly assess and guide your team through formal evaluations, fostering a culture of continuous improvement. Facilitate knowledge-sharing by disseminating best practices and lessons learned among team members.
• Conduct and oversee thorough audits and reviews of department, program, and agency practices, offering insightful recommendations to enhance process efficiency and the overall quality of services provided.
• Develop relationships with key stakeholders, both internal and external to ensure that programs meet the clinical quality needs of the consumers served.
• Identify program related data needs to help recognize programmatic trends and best practices; including gathering data needed for Levels of Service reports.
• Apply QI principles and models such as Lean Six Sigma to streamline processes and eliminate inefficiencies.

Required Skills/Abilities:

• Strong analytical skills to gather, analyze, and interpret data related to quality metrics, performance indicators, and process outcomes.
• Proficiency in using statistical tools and software for data analysis.
• Proficiency in designing and tracking key performance indicators (KPIs) and quality metrics, along with the ability to create comprehensive reports and presentations for senior management.
• Understanding of change management principles and strategies to effectively lead and guide teams through process changes, ensuring smooth transitions and minimal disruption.
• Exceptional leadership qualities, including influence, inspiring others, coaching, and developing their team to achieve deep impact.

Required Qualifications:

• Bachelor's degree in Healthcare, Public Health or Social Science required.
• Master's degree preferred in Healthcare, Public Health or Social Sciences (along with professional clinical licensure LCSW, LMFT, LMHC, PhD, PsyD if applicable).
• 5+ years of relevant experience within the non-profit sector, mental health, suicide prevention, crisis intervention and/or mental health information and referral services.
• Experience in Medicaid programs as well as government contracted and/or philanthropically funded services preferred.
• Deep understanding of regulatory requirements and accreditation standards in the behavioral health field.
• Extensive experience in quality improvement, compliance management, and clinical quality within behavioral health settings.
• 3+ years in a supervisory/managerial role

Physical Requirements:

• Hybrid/Some travel to work- related activities [at times away from permanent residence]
• Mostly sedentary work; using standard office equipment including: a computer, keyboard, and telephone
• Requires on screen presence during pertinent meetings
• Ability to work collaboratively with staff, residents, families, service providers and others
• Ability to remain calm and composed under stress
• Ability to respond to telephones and other auditory stimulation
• Ability to evaluate/interpret information and make independent judgment/decisions

We determine base pay through a comprehensive review of skills, experience, education, certifications, geographic location, and other relevant factors. The range listed reflects the compensation parameters for the role and does not represent the full compensation package. A complete overview of compensation and benefits will be provided by the Talent Acquisition team during the hiring process.

Full time employees will be eligible for excellent comprehensive benefits, including medical, dental, vision, supplemental income insurance, employer paid disability insurance, employer paid life insurance, pre-tax FSA for medical and dependent care, and 401K available.

Studies have shown that women and people of color are less likely to apply for jobs unless they believe they are able to perform every task in the job description. We are most interested in finding the best candidate for the job, and that candidate may be one who comes from a less traditional background. Vibrant will consider any equivalent combination of knowledge, skills, education and experience to meet minimum qualifications. If you are interested in applying, we encourage you to think broadly about your background and skill set for the role.

Vibrant Emotional Health is an equal opportunity employer. Applicants are considered for positions without regard to veteran status, uniformed service member status, race, creed, color, religion, gender, gender identity, sex, sexual orientation, citizenship status, national origin, marital status, age, physical or mental disability, genetic information, caregiver status or any other category protected by applicable federal, state or local laws.

Please be aware that fictitious job openings, consulting engagements, solicitations, or employment offers may be circulated on the Internet in an attempt to obtain privileged information, or to induce you to pay a fee for services related to recruitment or training. Vibrant does NOT charge any application, processing, or training fee at any stage of the recruitment or hiring process. All genuine job openings will be posted on our careers page and all communications from the Vibrant recruiting team and/or hiring managers will be from an @vibrant.org email address.