Associate Director, Clinical Account Manager

Location: Hybrid (Local to NYC, Denver, or Charlotte area)

Position Responsibilities:

Team Leadership & Development

• Lead, coach, and develop a team of Clinical Account Consultants.
• Provide guidance and oversight on clinical analyses, recommendations, presentations, and client interactions.
• Support onboarding, training, performance management, and workload prioritization across the team.
• Promote consistency in clinical consulting approaches, tools, and deliverables.

Clinical Strategy & Client Support

• Oversee development of clinical recommendations related to formulary management, utilization management, specialty pharmacy, and pharmacy trend opportunities.
• Serve as a senior resource and escalation point for complex clinical questions and client situations.
• Partner with Account Executives and Sales to support strategic client planning, reviews, renewals, finalist presentations, and key client discussions.
• Ensure client-facing clinical content is accurate, strategic, and aligned with organizational standards.

Operational Execution & Continuous Improvement

• Collaborate with operations, analytics, product, implementation, and account teams to ensure successful execution of clinical initiatives.
• Support implementation activities, disruption reviews, and post-go-live evaluations.
• Identify opportunities to improve processes, scalability, quality, and consistency across the Clinical Client Management function.
• Assist in developing standardized tools, templates, and best practices.

Required Qualifications:

• PharmD degree from an accredited institution.
• Active pharmacist license, or ability to obtain/maintain licensure as required.
• 6+ years of experience in PBM, managed care, or health plan environments.
• Demonstrated experience leading projects, mentoring others, or managing clinical teams.
• Strong knowledge of formulary management, utilization management, specialty pharmacy, and pharmacy trend analysis.
• Experience translating complex clinical and claims data into actionable recommendations.
• Strong communication, presentation, and relationship management skills.
• Ability to work effectively in a fast-paced, cross-functional environment.
• Ability to travel up to 25%.

Preferred Qualifications

• Experience managing client-facing clinical teams within the PBM industry.
• Experience supporting complex or large-market clients.
• Experience developing clinical consulting standards, tools, or best practices.
• Experience working in a highly collaborative, matrixed environment.