Patient Services Representative-CMPG Pain Mgmt Center

• Greets patients, visitors, providers, vendors and others with a warm, positive attitude
• Identifies patient in accordance with the National Patient Safety Goals.
• Actively participates in patient handoff to the prep areas by passing on pertinent patient information/concerns
• Keeps personal conversations and phone calls to a minimum
• Maintains patient confidentially through appropriate level of voice
• Maintains neat and organized front desk
• Ensures front waiting area is fee of clutter and maintained for patient safety
• Uses professional etiquette and answers telephones promptly
• Takes complete and accurate messages, relays information promptly
• Keeps patients and families informed of delays or untimeliness of care.
• Demonstrates effective communication skills to promote smooth patient flow through the department
• Informs nurse of patient cancellations and request stop add-on patients promptly.

• Assembles all necessary paperwork for the patient's chart.
• Utilizes legible handwriting to eliminate errors
• Creates accurate patient consent forms on the computer with proper spelling, correct provider, procedure name and patient name
• Notifies supply order technician of need for additional supplies.

• Maintains knowledge of patient scheduling programs
• Maintains knowledge of patient care computer programs
• Attends computer classes as needed or scheduled
• Acts as resource person to the staff members including clinical staff regarding operations of the front desk
• Maintains adequate knowledge of medical terminology

• Enters procedure statistics into database program in an accurate and timely manner.
• Attends staff meetings and department in services regularly
• Actively participates in approaches to improve patient satisfaction and maintains patient confidentiality
• Participates on a department task team.

Find it here.

Discover the job, the career, the purpose you were meant for. At Carle Health, we're committed to fostering a workplace where every team member feels valued, respected and empowered, where passion and purpose come together to positively impact the lives of our patients and our communities. Find it all at Carle Health.

Our nearly 17,000 team members and providers work together to support patient care across central and southeastern Illinois. We've grown to include eight, award-winning hospitals and a multispecialty provider group with more than 1,500 doctors and advanced practice providers. We're developing the next generation of providers and healthcare professionals through Carle Illinois College of Medicine, the world's first engineering-based medical school, and Methodist College. Carle BroMenn Medical Center, Carle Foundation Hospital, Carle Health Methodist Hospital, Carle Health Proctor Hospital, Carle Health Pekin Hospital, and Carle Hoopeston Regional Health Center hold Magnet designations, the nation's highest honor for nursing care. We offer opportunities in several communities throughout central Illinois with potential for growth and life-long careers at Carle Health.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Carle Health participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization. | For more information: human.resources@carle.com.