AV Systems Installation Support Technician

OUR TEAM: Our three-person AV Services team punches above its weight, managing infrastructure that touches nearly every meeting space on campus. We're bringing in temporary project staff to help with a major technology rollout, and you'll gain hands-on exposure to enterprise AV platforms, installation techniques, and troubleshooting across diverse equipment. We're collaborative problem-solvers who value practical knowledge sharing, and you'll work alongside experienced technicians who are happy to help and explain the 'why' behind deployments.

YOUR ROLE: In this temporary summer role, you'll support the installation and deployment of new audiovisual equipment across Promega's campus meeting spaces. Your day-to-day work will include: preparing and staging devices for installation, running cables and audio connections, configuring new equipment, testing systems to make sure they work reliably, and assisting with troubleshooting when issues come up. You'll work both independently and alongside our permanent AV team, learning different platforms and equipment types as you go. By the end, you'll have helped upgrade dozens of meeting spaces and will have gained solid hands-on experience with professional AV systems used by enterprise companies.

JOB OBJECTIVE: Support the Manager of Corporate Audio/Visual and the AV technical team by providing hands-on installation, configuration, and deployment of Cisco AV devices across Promega campus facilities. Additionally provide flexible support for production events and special meetings when needed.

EMPLOYMENT TERM: This is a temporary position with anticipated duration of 4 to 6 months, subject to project needs and satisfactory performance. Extension beyond initial term may be possible.

CORE DUTIES:

1. Assist in unpacking, staging, and inventory of Cisco Room Systems devices (Room Bars, Room Pros, Room Navigators) prior to installation.

2. Perform on-site installation and physical setup of Cisco AV equipment in conference rooms, including mounting displays, installing codec units, and running cabling (HDMI, network, power).

3. Test and validate device connectivity, network connectivity, camera framing, and audio levels following installation.

4. Coordinate with facilities, IT, and end users to schedule installations and manage installation logistics across multiple buildings.

5. Assist with cabling identification, labeling, and documentation to support ongoing fleet management and troubleshooting.

6. Perform basic troubleshooting and escalation of device issues discovered during installation or testing phases.

7. Transport AV equipment between storage, staging areas, and installation sites; safely handle and move equipment weighing up to 75 lbs.

8. Communicate progress updates and installation status to the AV management team.

9. Support production events, large meetings, and special gatherings by assisting with setup, equipment operation, and troubleshooting as assigned.

OCCASIONAL DUTIES:

1. Assist in removal and decommissioning of legacy AV equipment (Crestron devices, Lenovo ThinkSmart hubs) as part of platform transition.

2. Support photography, videography, or audio recording for company events.

3. Assist with inventory management, equipment audits, and asset documentation.

KEY QUALIFICATIONS:

1. High school diploma or equivalent.

2. Previous experience with audio/visual equipment installation, IT infrastructure setup, or related technical installation work (2+ years preferred but not required).

3. Comfortable with physical work including climbing ladders, working at heights, and handling equipment in confined spaces.

4. Strong attention to detail and ability to follow written and verbal instructions.

5. Willingness to learn new technology and troubleshoot technical issues methodically.

6. Ability to work independently and as part of a team.

7. Valid driver's license with ability to drive and navigate between multiple campus locations.

8. Demonstrated professionalism, safety awareness, and respect for company policies and confidentiality.

9. Demonstrated proficiency in digital tools and technology, including Microsoft applications and mobile platforms, with the ability to adapt and leverage emerging technologies, such as artificial intelligence, to improve efficiency, automation, and collaboration.

PREFERRED QUALIFICATIONS:

1. Experience with Cisco, Polycom, Crestron, or similar AV platforms.

2. Familiarity with networking concepts (IP addressing, DHCP, network connectivity troubleshooting).

3. Basic knowledge of video codecs, HDMI/network cabling standards, and display technologies.

4. Experience with camera positioning, framing, and basic audio setup.

5. Certification in IT support, AV systems, or related field (CTS, CompTIA A+, etc.).

PHYSICAL DEMANDS:

1. Ability to climb ladders and work at heights up to 20+ feet.

2. Ability to crawl, stoop, and work in confined spaces (under desks, inside cabinets, above ceilings).

3. Ability to regularly lift, carry, and move equipment weighing 50 to 75 lbs.

4. Manual dexterity to handle small connectors, cables, and fasteners.

5. Ability to work standing for extended periods.

6. Ability to operate power tools and hand tools safely.

7. Valid driver's license and ability to travel between campus locations.

8. Ability to travel domestically and internationally.

At Promega, we value diversity and strive to create an inclusive workplace. We are proud to be an Equal Opportunity Employer, making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability, or any other protected class.