US - IT Support Analyst

• Ensure day-to-day second-level support for incident management, including queue management and timely resolution of incidents.
• Act as the subject-matter expert and technology expert for the publishing tool, LORENZ DocuBridge.
• Assess release notes with the process owner.
• Upgrade the system and resolve related issues.
• Provide support to assigned projects, including installation, qualification, and release activities.
• Support qualification activities as needed, including writing and executing assigned Installation Qualification and Operational Qualification scripts.
• Work and collaborate with a global team.
• Support a global user base.
• Learn new technical skills.

• Autonomous and self-motivated.
• Strong customer focus and sense of urgency.
• Strong technical expertise.
• Flexible attitude toward work assignments and new learning.
• System-administration experience with both cloud/SaaS and on-premises applications.
• Experience with REST APIs and application-integration technologies.
• Knowledge of document-management systems, Veeva Vault RIM and Quality, or LORENZ DocuBridge is a plus.
• Veeva Vault Administrator certification is a plus.
• Proficiency in common database technologies, including Oracle and MS SQL Server.
• Experience in regulatory and eCTD submission publishing; at least three years is preferred.
• Experience in Computer Systems Validation is preferred.
• Experience with DocXtools, DXC Toolbox, PleaseReview, and StartingPoint is a plus.
• Openness to supporting other systems as needed.
• Excellent command of written and spoken English.
• Strong communication and collaboration skills when working with colleagues, other IT teams, and vendors.
• Team player.
• Quality-focused with strong attention to detail.

Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support.

Dexian connects the right talent and the right technology with the right organizations to deliver trajectory-changing results that help everyone achieve their ambitions and goals.To learn more, please visit https://dexian.com/.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.