IT Intern (Desktop Support Administrator)

The IT Intern is an entry level role responsible for providing, with guidance, IT services and support to enhance departments' operational efficiencies, patient safety and departmental workflow needs. The expectation for this position would be to gain experience and abilities required for an IT role in a healthcare organization.

What You Will Do

• Assists with the design of system workflow in conjunction with clinical and business partners; workflows will focus on improved efficiencies, as well as incorporating quality initiatives.
• Provides support and offers input as needed. Escalates issues appropriately.
• Participates in change management activities to support successful system deployments and enhancements.
• Assists other team members in ensuring good documentation standards; including the creation of functional design specifications.
• Assists in the development of policies and procedures in collaboration with clinicians, business personnel, other team members, and IT manager.
• Assists with the development and maintenance of system documentation.
• Troubleshoots issues with vendor assistance, to resolution.
• Supports/troubleshoots Hospital Information Systems inbound/outbound interfaces as appropriate.
• Creates reports as needed and works problem tickets using ServiceNow or through the process designated.
• Works with other application analysts to insure system integrations.
• Utilizes and maintains appropriate change control procedures and standards.
• Prepares detailed flowcharts/diagrams to assist with design decisions and problem analysis.

Additional Responsibilities

• Performs other duties as assigned.
• Complies with all policies and standards.
• For specific duties and responsibilities, refer to documentation provided by the department during orientation.
• Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients. Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace.