Product Manager/Technology

Aquent Talent is thrilled to partner with a leading financial services organization, a true innovator dedicated to empowering individuals and institutions to achieve their financial goals. This organization stands at the forefront of its industry, constantly evolving to deliver secure, seamless, and reliable experiences for millions of customers. We are seeking a visionary and driven professional to join their team, where you will play a pivotal role in shaping the future of secure digital experiences. This is your chance to directly enhance customer trust and operational efficiency by fortifying cutting-edge authentication and identity management systems. Your work will have a tangible, far-reaching impact on core operations and strategic initiatives, driving forward a mission to deliver unparalleled service and security.

About the Role

In this critical Product Management and Technology role, you will be instrumental in safeguarding customer interactions and ensuring the integrity of their online experiences. You will lead the charge in developing and implementing cutting-edge solutions for online security, authentication, and digital identity, directly influencing the trust and confidence customers place in the services provided. This is an exceptional opportunity to drive significant change, working with diverse teams and external partners to deliver robust and user-friendly security features that protect customers and propel the digital strategy forward.

What You'll Do

• Oversee the lifecycle of product features, customer journeys, and application platforms crucial for ensuring secure and valid customer access.
• Develop and maintain a comprehensive feature, product, and channel roadmap to strategically guide and prioritize group initiatives.
• Lead product discovery efforts, collaborating with UX, technology, and business partners to design and execute experiments that refine solutions.
• Define and create detailed product stories with clear acceptance criteria, based on customer needs, and partner with the technology team for successful delivery.
• Cultivate a deep understanding of customers by leveraging data, existing studies, and collaborating with research teams to initiate new studies or experiments.
• Engage with vendors to secure support for various platforms, coordinate product upgrades, and contribute to their product roadmaps.
• Research, evaluate, and propose innovative technologies and techniques that align with the requirements of various digital channels.
• Identify potential risks in current and proposed solutions, recommend effective resolutions, controls, or mitigation strategies, and implement and monitor these controls while escalating significant risks or gaps.
• Collaborate with technology partners and vendors to develop advanced authentication techniques.
• Work alongside channel partners and other product managers to design and implement robust online identity management and authentication processes and systems.
• Champion the creation of experiences that are intuitive, easy to understand, and readily accepted by users.
• Formulate release plans in coordination with the scrum team and other lines of business.
• Establish reporting mechanisms for Key Business Indicators (KBIs) and production support metrics, and continuously monitor performance.
• Build and maintain trusted relationships through clear and consistent communication with a wide array of upstream and downstream stakeholders.
• Provide essential first-line support to various internal stakeholders, including technical support and service teams, as well as sales staff, by addressing customer inquiries and resolving escalations.

Must-Have Qualifications

• Bachelor's degree in Computer Science, Engineering, or Business.
• Proven product management experience specifically within online security, authentication, fraud prevention, and/or digital identity.
• Exceptional communication and presentation skills, capable of articulating complex ideas clearly.
• Superior analytical abilities with a keen attention to detail, ensuring thorough and accurate assessments.
• Demonstrated ability to influence stakeholders and drive successful outcomes.
• Documented experience in agile product development methodologies.
• Practical experience with user testing and competitive intelligence.

Nice-to-Have Qualifications

• Experience within the financial services industry.
• A strong interest and passion for the financial services industry.
• Comfort and adaptability when navigating ambiguous situations.

About Aquent Talent

Aquent Talent connects the best talent in marketing, creative, and design with the world's biggest brands.

Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. We also offer free online training through Aquent Gymnasium. More information on our awesome benefits!

Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We're about creating an inclusive environment-one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.

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