New

Training Specialist

Spectraforce Technologies
United States, Illinois, North Chicago
Sep 01, 2026
Job Title: Training Facilitator / Training Specialist Duration: 6 Months (High possibility of contract extension or conversion to full-time) Location: North Chicago, IL 60064 Work Arrangement: Hybrid - 3 days/week on-site (Tuesday, Wednesday, Thursday) and as required by training cohort schedules Schedule: Monday - Friday (8:00 AM - 4:30 PM or as needed) Role Overview: Seeking an experienced Training Facilitator to lead the onboarding and skill development of new hires within a high-volume Patient Access call center. This role supports the first 60 days of the new-hire journey, delivering pre-built, vetted curriculum in both classroom and virtual environments. The ideal candidate brings strong presentation capabilities, a grasp of healthcare/insurance terminology, and the ability to coach call center agents toward production readiness with minimal ramp-up time. Key Responsibilities: Facilitate Onboarding Programs: Lead the first 60 days of new-hire training for inbound/outbound Patient Access call center agents using existing facilitator guides and instructional materials. Hybrid Delivery: Deliver polished, engaging classroom and virtual sessions covering call handling, customer service standards, workflows, and regulatory compliance. Coaching & Performance Tracking: Monitor trainee comprehension, quality, and attendance; provide constructive feedback and individualized coaching to ensure production readiness. Continuous Improvement: Identify content gaps, gather trainee feedback, and partner with the team to recommend curriculum enhancements based on floor performance. Systems Instruction: Guide learners through CRM/PRM platforms (e.g., Salesforce), LMS tools, and call center telephony systems. Candidate Profile & Alternative Paths: Primary Profile: Call Center Trainer with healthcare, patient access, or insurance background. Alternative Profile 1: Healthcare Call Center Supervisor / Team Lead with strong presentation presence and direct experience coaching/training agents. Alternative Profile 2: Enterprise Trainer from a matrixed organization with broad healthcare/life sciences literacy. Required Qualifications: Experience: 3+ years of experience in a call center or corporate training environment (candidates with 5-10+ years of deep call center training experience are highly encouraged). Delivery Skills: Proven ability to command a room, manage classroom dynamics, and present effectively to large groups both in person and virtually. Industry Acumen: Working knowledge of the healthcare ecosystem, health insurance concepts, patient access, or prior authorization processes. Technical Proficiency: Experience with LMS platforms, virtual collaboration tools (MS Teams, Zoom), and CRM systems (Salesforce preferred). Soft Skills: Strong critical thinking, adult learning facilitation, and communication skills. Education Requirements: Minimum: Associate Degree but bachelor's degree Needed for the FTE Conversation(Candidates holding a Master's or PhD are also welcomed, matching the academic background of the broader team). Key Highlights: Rapidly growing team with expanding project scope, offering strong potential for contract extension or permanent conversion. Pre-built curriculum and comprehensive facilitator guides provided.