Director, Vendor Management Office & Analytics

JOB SUMMARY:

The Director, Vendor Management Office & Analytics leads Claritev's enterprise vendor management strategy and the enterprise Procurement analytics function. The role establishes scalable frameworks across vendor lifecycle management, client consent lifecycle, vendor contract management, vendor risk, AI tool development and management, and end-to-end Procurement analytics spanning sourcing, spend, buying, invoicing, supplier performance, risk, compliance, and operational effectiveness. The Director is a trusted, data-driven partner who strengthens governance, standardizes processes, and delivers insights that drive measurable business value and internal client satisfaction.

This leader oversees the processes, technology, governance, and analytics that support vendor lifecycle management and Procurement operations across the enterprise, ensuring compliance, data integrity, and consistent execution. The Director partners with cross-functional stakeholders to translate strategic priorities into operating models, controls, performance measures, and analytics that strengthen vendor performance, risk oversight, contract visibility, spend management, and operational performance.

JOB ROLES AND RESPONSIBILITIES:

1. Lead the Vendor Management Office & Analytics strategy, governance model, and operating standards across the enterprise vendor lifecycle and Procurement function.
2. Direct vendor lifecycle management processes, including vendor qualification, due diligence, activation, maintenance, performance oversight, and offboarding.
3. Oversee and continuously improve the Client Consent Lifecycle, by establishing processes and controls to document, route, monitor, renew, and report on vendor access to client data and related approvals.
4. Lead vendor contract management governance, including contract intake, workspace administration, metadata quality, obligation tracking, expiration management, renewals, and repository completeness.
5. Establish and maintain a vendor risk management framework that supports consistent assessment, monitoring, escalation, and remediation across financial, legal, operational, environmental, security, privacy, and other applicable risk areas.
6. Drive SAP Ariba and related platform enhancements by developing and managing the roadmap, identifying automation opportunities, and improving vendor management workflows and controls.
7. Lead the development, implementation, and lifecycle management of AI-enabled tools and solutions supporting Procurement and vendor management, including identification of use cases, business requirements, testing, deployment, adoption, performance monitoring, and continuous improvement.
8. Establish governance and controls for Procurement AI tools, including documented ownership, approved use cases, data quality and access requirements, human oversight, output validation, change management, and ongoing monitoring in alignment with enterprise AI, security, legal, compliance, and risk requirements.
9. Partner with Technology, Security, Privacy, Legal, Risk, and business stakeholders to evaluate AI capabilities and third-party AI solutions, define requirements, manage integrations, and ensure responsible and compliant use of AI across Procurement processes.
10. Develop and monitor AI performance measures and adoption metrics to evaluate accuracy, effectiveness, efficiency gains, user adoption, risk, and realized business value; identify opportunities to scale, enhance, or retire AI solutions as appropriate.
11. Design and maintain vendor lifecycle workflows, questionnaires, profiles, approval routing, and governance controls to support standardized vendor management.
12. Own the enterprise Procurement analytics strategy, roadmap, and governance, including common data definitions, reporting standards, dashboard priorities, and integration across SAP Ariba, SAP S/4HANA, Power BI, and other relevant platforms.
13. Lead executive and operational dashboards across sourcing, spend, requisition and purchase-order performance, invoice automation, payment terms, contracts, vendor lifecycle, client consent, vendor risk, compliance, and service levels.
14. Establish Procurement KPIs, targets, scorecards, and trend analysis to monitor performance, prioritize improvements, and measure business value.
15. Analyze Procurement, operational, and vendor trends to support sourcing excellence, working-capital initiatives, process optimization, risk mitigation, and informed decisions.
16. Establish and maintain best practices, enterprise standards, and SOPs for vendor management, Client Consent Lifecycle, vendor contract management, vendor risk, and analytics.
17. Identify process inefficiencies and implement improvements that strengthen vendor data integrity, streamline governance workflows, and enhance Procurement's operational effectiveness.
18. Ensure compliance with HIPAA regulations and requirements.
19. Demonstrate Claritev's Core Competencies and values.
20. The responsibilities outlined above are not to be construed as all-encompassing. Other duties may be required or assigned as necessary.

JOB SCOPE:

This role operates with significant autonomy and enterprise-wide influence. The Director shapes Claritev's Vendor Management Office & Analytics strategy and governs vendor lifecycle management, client consent lifecycle, vendor contract management, vendor risk, AI tool development and management, and enterprise Procurement analytics. The role makes decisions affecting vendor governance, data quality, risk visibility, contract oversight, spend management, Procurement performance measurement, and system configuration; will oversee staff; and serves as a subject matter expert for vendor management, Procurement data, AI-enabled Procurement solutions, and procurement systems.

JOB REQUIREMENTS (Education, Experience, and Training):

• Bachelor's degree required; Master's preferred.
• Minimum 10 years' experience in vendor management, procurement operations, enterprise Procurement analytics, contract management, vendor risk, or related leadership roles.
• Strong expertise in SAP Ariba (Supplier Lifecycle & Performance, Vendor Management, Sourcing, Contracts, or Procure-to-Pay modules).
• Experience leading enterprise vendor management, Client Consent Lifecycle, vendor contract management, vendor risk, AI-enabled business solutions, or enterprise Procurement analytics and reporting programs.
• Ability to translate Procurement and vendor management needs into AI use cases, functional requirements, testing criteria, adoption plans, performance measures, and scalable operating processes.
• Working knowledge of AI governance and responsible AI practices, including data privacy, security, model/output validation, human oversight, third-party AI risk, and lifecycle management.
• Experience developing, implementing, or managing AI-enabled tools, automation, or advanced analytics solutions within Procurement, vendor management, or related enterprise functions.
• Advanced analytical, data management, and data-driven problem-solving skills, including the ability to translate Procurement data into actionable insights.
• Proven ability to influence stakeholders, communicate clearly, manage competing priorities, and lead cross-functional change through data.
• Individual in this position must be able to work in a standard office environment, including extended periods of computer use and operation of typical office equipment.

COMPENSATION

The salary range for this position is $140k-$150k. Specific offers take into account a candidate's education, experience and skills, as well as the candidate's work location and internal equity. This position is also eligible for health insurance, 401k and bonus opportunity.

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Why Claritev?

Healthcare is complex. We help make it clearer.

At Claritev, you'll do work that matters. Together, we're helping make healthcare more transparent and affordable for all through the power of data, technology, and expertise. We offer meaningful opportunities to grow your career, collaborate with talented colleagues, and make an impact on the clients and communities we serve. If you're looking for purpose, growth, and a team that succeeds together, you'll find it here.

What Guides Us

At Claritev, innovation, agility, and a focus on results drive our success. We embrace bold thinking, work as one team, take ownership, and strive for excellence in everything we do - creating meaningful impact for our clients, communities, and each other.