New

Associate Director, Administrative Services

KPMG
life insurance, 401(k)
United States, North Carolina, Charlotte
620 South Tryon Street (Show on map)
Oct 16, 2026
Known for being a great place to work and build a career, KPMG provides audit, tax and advisory services for organizations in today's most important industries. Our growth is driven by delivering real results for our clients. It's also enabled by our culture, which encourages individual development, embraces an inclusive environment, rewards innovative excellence and supports our communities. With qualities like those, it's no wonder we're consistently ranked among the best companies to work for by Fortune Magazine, Consulting Magazine, Seramount, Fair360 and others. If you're as passionate about your future as we are, join our team. KPMG is currently seeking an Associate Director to join our Administrative Services organization. Responsibilities: Collaborate with Administrative Services leadership and other key stakeholders to develop and execute Administrative Services strategy and priorities aligned with the broader Administrative and Office Experience (AOE) vision, including service delivery, technology adoption, and future-state support models Serve as a strategic advisor to functional leaders, building trusted relationships to understand business priorities, align Administrative Services capabilities and support strategies, proactively develop solutions that enable business outcomes, and drive continuous improvement through innovative support models and operational best practices Manage and prioritize business initiatives, support requests, and operational needs by assessing complexity, urgency, capacity, risk, and business impact to drive effective resource allocation, governance, and service delivery decisions Assess and address evolving business and operational needs through strategic planning, workforce planning, financial management, performance management, and technology-enabled solutions; establish oversight of service standards, capacity, risk, and performance metrics to ensure alignment with organizational objectives Oversee complex projects, organizational initiatives, and change management efforts by developing communication strategies, anticipating business impacts, and guiding stakeholders through operational, organizational, and service model changes Lead innovation, process improvement, and support model optimization efforts, leveraging onshore, offshore, specialized, and technology-enabled resources to enhance efficiency, scalability, and service quality; coach and develop geographically dispersed teams while serving as a change agent and champion of AOE and Administrative Services strategy Act with integrity, professionalism, and personal responsibility to uphold KPMG's respectful and courteous work environment Qualifications: Minimum seven years of recent experience in business, management, and administrative services, including people, operational, and financial management; prior leadership experience managing teams and supporting complex business operations Bachelor's degree or higher from an accredited college or university is required Possess strong skills in strategic planning, situational assessment, problem solving, and negotiation; ability to influence decisions, manage risk, lead change, and build trusted relationships with senior stakeholders; previous experience with offshore engagement/management Proven ability to collaborate with organizational leadership on strategy development, workforce planning, resource allocation, and execution of business and change management initiatives; experience driving process improvements, service delivery enhancements, and organizational priorities Excellent verbal and written communication, collaboration, analytical, and presentation skills; capability to lead high-performing teams, develop talent, manage competing priorities, and effectively communicate with all levels of the organization Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future; KPMG LLP will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa) KPMG LLP and its affiliates and subsidiaries ("KPMG") complies with all local/state regulations regarding displaying salary ranges. If required, the ranges displayed below or via the URL below are specifically for those potential hires who will work in the location(s) listed. Any offered salary is determined based on relevant factors such as applicant's skills, job responsibilities, prior relevant experience, certain degrees and certifications and market considerations. In addition, KPMG LLP is proud to offer a comprehensive, competitive benefits package, with options designed to help you make the best decisions for yourself, your family, and your lifestyle. Available benefits are based on eligibility. Depending on job classification, standard work hours, and years of service, KPMG LLP provides a Total Rewards Package that includes 401(k) and medical and may include dental, vision, disability and life insurance, personal well-being and Personal Time Off. Additionally, each year KPMG publishes a calendar of holidays to be observed during the year depending on your job classification and entity affiliation. Additional details about our benefits can be found towards the bottom of our KPMG US Careers site at Benefits & How We Work. Follow this link to obtain salary ranges by city outside of CA: https://kpmg.com/us/en/how-we-work/pay-transparency.html/?id=7068_9_26 KPMG LLP and its affiliates and subsidiaries ("KPMG") is an equal opportunity employer. KPMG complies with all applicable federal, state, and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race/ethnicity, color, creed, religion, age, sex/gender, national origin, ancestry, citizenship status, marital status, sexual orientation, gender identity or expression, disability, pregnancy, childbirth or other related condition, military/veteran status, genetic information, status as a victim of domestic violence or sexual abuse or any other legally protected status. The attached link contains further information regarding the firm's compliance with federal, state, and local recruitment and hiring laws KPMG recruits on a rolling basis. Candidates are considered as they apply, until the opportunity is filled. Candidates are encouraged to apply expeditiously to any role(s) for which they are qualified that is also of interest to them. Los Angeles County applicants: Material job duties for this position are listed above. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, and safeguard business operations and company reputation. Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.