Patient Admin Specialist (PAS)

Aquent is actively seeking dedicated talent to collaborate with a prominent healthcare organization, offering a unique opportunity to significantly impact patient care and operational efficiency within a dynamic medical environment. As a partner to this leading institution, Aquent connects professionals with an organization renowned for its unwavering commitment to patient-centered care and innovative medical practices. Your work will directly contribute to making a significant, positive impact on the lives of patients and advancing the efficiency of healthcare delivery, supporting a mission to deliver exceptional health services and enhance community well-being.

Make a Transformative Impact in Patient Care

Are you ready to make a tangible difference in patient care and clinic operations? Step into a vital administrative position where your organizational skills and compassionate approach will shine. This role is crucial for managing the daily flow of patient interactions and administrative tasks within a bustling outpatient clinic. You will be the first point of contact for many patients, playing a key part in shaping their experience by coordinating new patient services, scheduling critical appointments, and ensuring all front office functions run flawlessly. Your proactive support will empower clinic staff and physicians, allowing them to focus on patient treatment while you expertly manage the administrative backbone of operations, directly impacting patient journeys from initial coordination to post-visit follow-up.

What You'll Do

• Serve as the primary point of contact for patient entry, front desk inquiries, and seamless check-in/check-out processes.
• Warmly greet and welcome patients, providing essential assistance with questions regarding appointments, payments, and schedules.
• Efficiently manage a multi-line phone system, screening and routing calls, and accurately taking messages for clinic staff and physicians.
• Ensure all necessary verifications and authorizations are meticulously completed prior to patient consultations.
• Communicate effectively with providers regarding their scheduling preferences and respond promptly to urgent patient needs.
• Provide essential patient support by leveraging established reference documents and tools.
• Execute diverse administrative tasks, including maintaining information databases and processing various forms.
• Utilize the full functionality of the telephone system and electronic medical records systems to perform assigned job tasks with precision.
• Consistently meet and exceed organizational and department service standards, contributing to a culture of excellence.
• Address non-clinical customer relationship management (CRM) inquiries, escalating complex issues as appropriate.
• Respond to non-clinical patient messages, ensuring timely communication and escalating critical concerns when necessary.
• Manage and distribute faxes, mail, and meticulously organize clinic-specific documentation.

What You'll Bring

• High School Diploma/GED.
• Proficiency in medical terminology, ensuring clear and accurate communication.
• Familiarity with computer systems and software essential for administrative functions.
• Exceptional written and verbal communication skills, tailored for a professional healthcare setting.
• Demonstrated ability to provide outstanding customer service, solve problems effectively, and expertly manage multiple priorities simultaneously.
• Working knowledge of Windows-based office software, computers, and operating systems.
• Adeptness at adjusting communication style to suit the diverse needs and understanding levels of patients and colleagues.
• Proven ability to maintain composure and effectiveness in fast-paced and occasionally stressful situations.

Schedule Expectation

• Ability to work the following schedule: Monday - Friday, 8:00 AM - 5:00 PM.