Patient Admin Specialist (PAS)

Aquent is proud to partner with a leading organization dedicated to advancing healthcare and improving patient lives, fostering an innovative environment where your contributions directly enhance vital community services. As a highly organized and compassionate individual, you will be a pivotal member of a dynamic team, serving as the welcoming face and efficient backbone of operations. In this role, you will ensure seamless patient experiences and provide critical administrative support, directly influencing countless patient journeys and empowering both patients and clinical staff. This is your chance to make a profound and tangible difference every single day, shaping the future of care and contributing directly to the well-being of the community.

What You'll Do

• Serve as the primary point of contact for patients, expertly managing entry, front desk operations, and check-in/out processes to ensure a smooth experience.
• Warmly greet and welcome patients, providing essential assistance with initial questions regarding appointments, payments, and schedules.
• Manage a multi-line phone system with precision, screening and routing calls, and taking accurate messages for clinical staff and providers.
• Ensure all necessary verifications and authorizations are meticulously completed before patient appointments, facilitating seamless service delivery.
• Communicate effectively and proactively with healthcare providers regarding scheduling preferences and respond promptly to urgent patient needs.
• Provide essential patient support by skillfully utilizing various reference documents and tools.
• Execute diverse administrative tasks, including maintaining information and directory databases, and processing necessary forms with high accuracy.
• Utilize telephone systems and electronic medical records systems proficiently to perform assigned job tasks, ensuring operational efficiency.
• Consistently meet or exceed organizational and department service standards, contributing to a culture of excellence.
• Address non-clinical patient inquiries and messages with empathy and efficiency, escalating as appropriate to ensure comprehensive care.
• Oversee the meticulous management and distribution of faxes, mail, and the organized filing of documentation.

What You'll Bring

• High School Diploma or GED.
• Knowledge of medical terminology.
• Proficiency in computer systems and software relevant to administrative functions.
• Excellent verbal and written communication skills, appropriate for a professional healthcare setting.
• Demonstrated ability to provide exceptional customer service, solve problems efficiently, and manage multiple priorities simultaneously.
• Familiarity with Windows-based office software, computers, and operating systems.
• Adeptness at adjusting communication style to suit the needs and understanding level of diverse individuals.
• Proven ability to maintain composure and effectiveness in stressful situations.

Employment Requirements

• Be authorized to work in the United States.
• Not require sponsorship of any kind for the duration of the assignment.
• Be able to work on a W-2 basis; C2C or 1099 is not permitted for this position.