Surgery Scheduler - Digestive Health

Exceptional surgical care depends on more than the procedure itself. It depends on exceptional coordination, seamless communication, and ensuring every patient has access to the right care at the right time.

This position offers the opportunity to become an essential member of UVA Health's scheduling team, coordinating appointments and surgical services across multiple specialties and clinical departments. Working in a fast-paced, patient-centered environment, you will help improve access to care, support surgical planning, and contribute directly to the experience of patients preparing for and receiving surgical services.

The Role

The Surgery Scheduler serves as a centralized scheduling resource supporting patients throughout the surgical care process. This role requires strong organizational skills, scheduling knowledge, attention to detail, and the ability to collaborate effectively with both patients and multidisciplinary clinical teams.

In an average day, you will:

• Coordinate surgical appointments and related scheduling activities through Epic work queues.

• Schedule surgical procedures, preoperative appointments, provider visits, imaging services, laboratory appointments, and other necessary services.

• Assist with patient check-in and check-out activities as needed.

• Respond to patient calls and appointment inquiries with professionalism and compassion.

• Collaborate closely with surgeons, advanced practice providers, nurses, and other care team members.

• Ensure appointments and procedures are coordinated appropriately based on provider instructions, scheduling requirements, and clinical protocols.

• Support efficient patient flow and help maximize surgical scheduling capacity and access to care.

• Communicate scheduling updates, changes, and care coordination details to patients and clinical partners.

This is a fully onsite position supporting surgical operations primarily at designated UVA Health locations, with potential support across other surgical departments and locations within the UVA Health network. The schedule is primarily Monday through Friday, with limited weekend and holiday coverage responsibilities.

Why UVA Health

UVA Health is one of the nation's leading academic health systems, bringing together world-class patient care, groundbreaking research, and healthcare innovation. As part of a collaborative surgical services team, you will contribute to coordinated care that supports patients throughout every stage of the surgical process.

What makes this opportunity stand out:

• Direct impact on surgical care delivery, helping ensure timely access to procedures and related services.

• Work alongside a highly collaborative multidisciplinary team of surgeons, APPs, nurses, and clinical experts.

• Be part of an organization recognized for advancing patient care through academic medicine, innovation, and excellence.

• Gain exposure to complex surgical scheduling workflows, procedure coordination, and preoperative care processes.

• Develop expertise in Epic-based scheduling and patient access operations.

• Benefit from a structured onboarding program that includes workflow training, job shadowing, and professional development support.

• Enjoy a full-time weekday-focused schedule with limited weekend and holiday commitments.

• Join a health system committed to improving access, outcomes, and the patient experience across the communities it serves.

For professionals who enjoy problem-solving, care coordination, patient interaction, and working behind the scenes to keep healthcare moving efficiently, this role offers a rewarding and meaningful career path.

MINIMUM REQUIREMENTS:

Education: High School Graduate or equivalent required.

Experience: 2+ years demonstrated experience in J2235 Patient Access O2.

License/Certification: Certified Health Care Access Associate (CHAA) or Certified Revenue Cycle Representative (CRCR) by Healthcare Financial Management Association (HFMA) required within 18 months of hire date.

PHYSICAL DEMANDS:

Job requires sitting for prolonged periods, frequently bending/stooping, reaching (overhead, extensive, repetitive) and repetitive motion: computer keyboard. Proficient communicative, auditory and visual skills; Attention to detail and ability to write legibly; Ability to lift/push/pull 20 - 50lbs.

Benefits

• Comprehensive Benefits Package: Medical, Dental, and Vision Insurance
• Generous Paid Time Off
• Retirement Savings
• Long-term and Short-term Disability
• Health Saving Plans, and Flexible Spending Accounts
• Certification and Education Support

UVA Health is a world-class Magnet Recognized academic medical center and health system with a level 1 trauma center. 2023-2024 U.S. News & World Report "Best Hospitals" guide rates UVA Health University Medical Center as "High Performing" in 5 adult specialties and 14 conditions/procedures. We are one of 70 National Cancer Institute designated cancer centers. UVA Health Children's is named by 2023-2024 U.S. News & World Report as the best children's hospital in Virginia with 9 specialties ranked among the best in the nation. Our footprint also encompasses 3 community hospitals and an integrated network of primary and specialty care clinics throughout Charlottesville, Culpeper, Northern Virginia, and beyond.

The University of Virginia is an equal opportunity employer. All interested persons are encouraged to apply, including veterans and individuals with disabilities. Learn more about UVA's commitment to non-discrimination and equal opportunity employment.