IT Technician Senior - PC Systems

Maintain the technology that clinicians and operational teams rely on to deliver safe, efficient care across UVA Community Health's Culpeper locations. This is a hands-on opportunity to solve meaningful technical challenges, strengthen system reliability, and see the immediate impact of your work in a healthcare environment.

As an IT Technician Senior with Desktop Services, you will support end-user computers, clinical endpoint technology, printers, peripherals, and related systems throughout the hospital and affiliated clinics. You will bring advanced troubleshooting skills, strong customer service, and a high level of ownership to a stable, full-time role with consistent day-shift hours from 6:30 a.m. to 3:00 p.m.

The Role

You will serve as a trusted technical resource for clinicians, staff, and operational partners, resolving issues that affect productivity and access to essential technology. Most days will involve traditional break/fix desktop support, equipment replacement, system maintenance, and detailed documentation, along with opportunities to contribute to device deployments and technology lifecycle initiatives.

In this role, you will:

• Diagnose and resolve hardware, software, operating system, peripheral, and connectivity issues across Windows-based workstations.

• Support desktops, laptops, clinical workstations, printers, and other endpoint technologies.

• Perform equipment maintenance, repairs, replacements, staging, and lifecycle activities.

• Communicate technical solutions clearly to both technical and non-technical customers.

• Maintain accurate, timely service records and document troubleshooting steps, progress, and resolutions.

• Manage multiple assignments independently while prioritizing service needs and meeting established expectations.

• Partner with Desktop Services, Health Information Technology, clinical operations, vendors, and project teams.

• Identify risks early, escalate issues appropriately, and follow assignments through to resolution.

• Travel between the Culpeper hospital and affiliated off-site clinics based on operational needs.

• Participate in an after-hours on-call rotation once training is complete.

Success in this position means becoming a reliable, accountable resource who can independently resolve routine and complex issues while knowing when collaboration or escalation is needed. The strongest candidates bring significant desktop or endpoint support experience, meticulous documentation habits, technical curiosity, and a genuine commitment to customer service. Experience supporting healthcare environments, endpoint deployments, ServiceNow, enterprise imaging, device management, or Epic-related endpoints is especially valuable.

Why UVA Health

Technology support in healthcare extends far beyond keeping devices operational. Your work helps clinicians and staff remain connected to the systems, equipment, and information they need to serve patients. This role offers the opportunity to build expertise at the intersection of enterprise technology, clinical operations, and mission-driven healthcare.

At UVA Health, you will benefit from:

• Meaningful impact, with technical work that directly supports patient care environments and essential healthcare operations.

• Broad technical exposure across endpoint technologies, hardware, software, peripherals, connectivity, device deployments, and lifecycle programs.

• Independent ownership of assignments, paired with access to experienced technical and operational partners.

• A collaborative culture grounded in accountability, initiative, proactive communication, and professional respect.

• Opportunities to deepen your knowledge of healthcare IT, clinical systems, enterprise support practices, and Epic endpoint workflows.

• Stable, full-time day-shift employment with clear objectives and measurable outcomes.

• A team environment that values strong contributions, continuous learning, and thoughtful problem-solving.

Desktop Services is expanding its support capabilities to meet growing customer demand across UVA Community Health. By joining the Culpeper team, you will play an important part in scaling those services while maintaining the responsiveness, reliability, and customer experience that clinical and business teams expect.

MINIMUM REQUIREMENTS

Education: High School Diploma required; Bachelor's Degree Preferred.

Experience: 7+ years relevant professional experience required.

Licensure: May require valid driver's license as specified.

PHYSICAL DEMANDS

This is primarily a sedentary job involving extensive use of desktop computers. The job does occasionally require traveling some distance to attend meetings, and programs.

Benefits

• Comprehensive Benefits Package: Medical, Dental, and Vision Insurance
• Generous Paid Time Off
• Retirement Savings
• Long-term and Short-term Disability
• Health Saving Plans, and Flexible Spending Accounts
• Certification and Education Support

UVA Health is a world-class Magnet Recognized academic medical center and health system with a level 1 trauma center. 2023-2024 U.S. News & World Report "Best Hospitals" guide rates UVA Health University Medical Center as "High Performing" in 5 adult specialties and 14 conditions/procedures. We are one of 70 National Cancer Institute designated cancer centers. UVA Health Children's is named by 2023-2024 U.S. News & World Report as the best children's hospital in Virginia with 9 specialties ranked among the best in the nation. Our footprint also encompasses 3 community hospitals and an integrated network of primary and specialty care clinics throughout Charlottesville, Culpeper, Northern Virginia, and beyond.

The University of Virginia is an equal opportunity employer. All interested persons are encouraged to apply, including veterans and individuals with disabilities. Learn more about UVA's commitment to non-discrimination and equal opportunity employment.