Associate Project Manager

Madison, Wisconsin

• Supports and/or leads demos and trainings for internal and external users
• Provides tier one support for administrative users and tier two support for end users of the CMS websites and forms
• Uses data from support tickets to identify and propose improvements to the products, documentation, and processes
• Develops subject matter expertise in configuration options for the assigned products
• Assists the Director of Project Management in development of form prototypes
• Performs scheduled maintenance updates for websites and forms, as requested by the partner
• Lead the implementation of template websites and forms requiring the generation of status reports, timelines, administrative user training, and launch
• Assists the Director of Project Management with product upgrades including regression testing, scheduling, and external customer communications
• Maintains primary responsibility for continually updating the Webmaster's website, which is a communication and training portal for administrative website users, to remain relevant
• Function as a project manage for internal projects, which includes documentation of scope, development of timeline, development of a communication plan, and coordination of multiple divisions for project completion
• Participate in on-call rotations
• Other job duties as assigned

• Must display a positive attitude and patience in dealing with customers with varying technical experience or knowledge
• Excellent listening skills to accurately assess request and information provided by partners
• Self-motivated with the ability to multi-task, prioritize tasks and deliver results to ensure timely follow-up and follow-through
• Desire and ability to work in a fast-paced, highly flexible and entrepreneurial environment
• Must possess strong analytical and problem-solving abilities
• Must display initiative to help identify opportunities for improvements based upon customer feedback
• Proficient with the Microsoft Office Suite
• Exposure to a CMS system in a professional environment is strongly preferred
• Excellent written and verbal communication skills
• Self-motivated and proactive

Come join us as we transform the public sector! Our mission, vision, and values guide everything we do. We're also frequently recognized as a great workplace locally and nationally. See our many awards and accolades.

Your health and well-being are important to us. That's why we invest in our team members by offering competitive benefits to support their health and financial wellness. Learn more about how we care for our people.