Multi-Site Quality Manager

Position Summary

The Multi-Site Quality Manager leads a team of Quality professionals (e.g., inspection, compliance, engineering) to drive manufacturing quality process improvements at a larger single site or across multiple sites within a division. This role owns execution and sustainment of the Quality Management System (QMS) in complex environments with variation in products, processes, and customer/market requirements. The manager routinely partners with Operations and Engineering. May oversee supplier/service provider performance with regular customer interaction as needed. The position manages multiple value streams and process improvement initiatives.

Scope/ Supervision and Interaction
Reports to the Plant Manager or Division Quality Manager. As a management representative for quality, manages department resources and coordinates the implementation of the quality management system between business units and locations to cost-effectively facilitate quality and compliance. Interacts routinely with all functional areas as well as with customers, field sales, regulatory agencies, division/group/corporate management, and suppliers.

This role will be based out of Manitowoc, WI and will support Hose Products Division, Metals & Hose Assembly Platform with plants located in Manitowoc, WI; Greensboro, NC; Mason, MI; Davenport, IA; and Hiawatha, IA.

Responsibilities

QMS Ownership and Governance

• Owns and drives adherence to Parker Quality Process (PQP) methodologies and principles through deployment of PQP tools within the site.
• Lead execution and sustainment of the QMS (e.g., ISO 9001, IATF 16949, AS9100 as applicable) across complex or multi-site operations.
• Establish and maintain audit readiness; coordinate internal, customer, and third-party audits and ensure timely closure of findings.
• Own document control, training, and management review inputs; ensure compliance with regulatory and customer requirements.

Manufacturing Quality Leadership

• Direct daily quality operations across multiple value streams (inspection, testing, nonconformance management, MRB).
• Ensure adherence to control plans, standard work, and change control; validate effectiveness of process controls and product verification.
• Monitor and improve key metrics (e.g., FPY, scrap, rework, complaints, cost of quality); drive continuous improvement roadmaps.

Structured Problem Solving and Risk Reduction

• Lead complex root cause analysis and CAPA using A3, 8D, 5-Why, and Fishbone; verify effectiveness and prevent recurrence.
• Maintain and improve PFMEAs, Control Plans, and risk registers; lead SPC implementation and process capability analysis (Cp/Cpk).
• Oversee MSA/gage R&R, calibration compliance, and metrology practices.

Supplier and Customer Engagement

• Oversee supplier/service provider performance where applicable: incoming quality, SCARs, audits, containment, and corrective actions.
• Interface regularly with customers on quality topics (e.g., significant events, corrective actions, verification of effectiveness, readiness assessments).

Cross-Functional Collaboration and Project Leadership

• Partner closely with Operations, Engineering, Supply Chain, and CI/Lean teams to align improvements with business and technical requirements.
• Lead multi-value-stream process improvement initiatives; coordinate resources, schedules, and benefits tracking.

People Leadership and Capability Building

• Lead and develop a team of quality professionals and/or inspectors; manage staffing, coaching, training, priorities, and performance.
• Build competency in quality tools and systems; promote a culture of accountability, data-driven decision-making, and continuous improvement.

Qualifications

Education and Experience

• Bachelor's degree required; Engineering degree preferred
• Minimum of 8 years of related experience
• Experience leading quality teams and initiatives in larger single-site or multi-site operations with diverse product/process/customer requirements.

Knowledge and Skills

• Deep knowledge of QMS standards and audit practices (e.g., ISO 9001, AS9100, IATF 16949 as applicable).
• Proficiency with quality tools and methods: CAPA, A3/8D problem solving, PFMEA, Control Plans, SPC, MSA (gage R&R), PPAP/FAI, and MRB processes.
• Ability to interpret engineering drawings/specifications; GD&T familiarity preferred.
• Strong analytical and data skills; experience with KPI dashboards and statistical tools (e.g., Minitab or equivalent).
• Effective communication and influence skills across executive, manager, and shop-floor levels; strong customer and supplier interaction capabilities.
• Demonstrated leadership across multiple value streams and complex improvement portfolios, solid project management skills.
• Familiarity with ERP/MES and standard productivity tools (e.g., Microsoft 365).

Certifications (preferred, not required)

• Internal Auditor (ISO 9001 or applicable), ASQ certifications (e.g., CQE, CQA, CMQ/OE), and/or Lean Six Sigma Green/Black Belt.

Other

• Ability to travel up to 50% to support multi-site initiatives, supplier/customer engagement, and audits.

Parker Hannifin

Parker Hannifin is a Fortune 250 global leader in motion and control technologies. For more than a century, we've enabled engineering breakthroughs that make energy cleaner, transportation safer, medical treatments more effective, and manufacturing more efficient.

With empowered team members in more than 40 countries, Parker serves customers across aerospace & defense, energy, HVAC & refrigeration, in-plant & industrial equipment, off-highway and transportation.

Our scale is global, but our purpose is personal. We enable breakthroughs that improve lives, strengthen communities and create a brighter future.

Our Purpose - Enabling Engineering Breakthroughs that Lead to a Better Tomorrow - comes to life through our people-first culture where teamwork drives performance, inclusion fuels innovation and growth is encouraged. This environment fosters collaboration and empowers team members from engineering and manufacturing to finance, supply chain, human resources, information technology and beyond.

By combining deep expertise with an entrepreneurial spirit, we help customers succeed in markets that demand performance, reliability, and sustainability.

As we look to the future, Parker is advancing initiatives in energy efficiency and sustainability while developing the next generation of talent and leaders to engineer a better tomorrow.

Pay, Benefits, Work Schedule

Benefit & Retirement Plans

Parker offers competitive benefit programs, including:

• Comprehensive coverage for medical, prescription drugs, dental, vision, voluntary optional life, accident insurance, hospital indemnity insurance and critical illness insurance with competitive premium cost.
• 401(k) Plan with company matching contributions at 100% of the first 5% of pay.
• Company provided defined-contribution retirement plan with annual contribution equal to 3% of pay.
• Career development and tuition reimbursement.
• Other benefits including paid parental leave, short and long-term disability programs, adoption assistance, a Care.com membership and financial planning assistance are provided at no cost to you.
• Supplemental benefit programs including identity protection, legal protection, and pet wellness are available at competitive rates.
• Paid Time Off and Company-Paid Holidays.
  

Equal Employment Opportunity

Additional Comments:

The essential functions have been provided as example of the type of work performed by employees assigned to this job classification. The company reserves the right to modify the work assignments and/or to make reasonable accommodations so that qualified employees can perform the essential functions. The job description is not intended to be an inclusive list of duties and responsibilities. It is intended to describe the general nature of the position.

Parker is an Equal Opportunity and Affirmative Action Employer. Parker is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law. However, U.S. Citizenship, Permanent Residency or other appropriate status is required for certain positions, in accord with U.S. import & export regulations.

("Minority / Female / Disability / Veteran / VEVRAA Federal Contractor")

If you would like more information about Equal Employment Opportunity as an applicant under the law, please go to Employees & Job Applicants | U.S. Equal Employment Opportunity Commission

Drug Tests

Drug-Free Workplace
In accordance with Parker's policies and applicable state laws, Parker provides for a drug-free workplace. Therefore, all applicants seeking employment with Parker will be subject to drug testing as a condition of employment.