Principal Software Engineer - PMTS

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About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Our team is dedicated to enhancing core experiences and operational stability utilizing Salesforce on Salesforce on our internal salesforce instance, Epic Org. We deliver critical support and drive strategic engineering initiatives to empower our partners and internal teams. Our current focus areas include:

• Driving T&P Productivity with AI/Agentforce: Leading the transformation of how we work across Technology & Products (T&P) by utilizing Agentforce and AI to deliver massive productivity and efficiency gains. This includes prioritizing investment in top-down agents, developing the Agentforce environment and ADLC to enable teams to build and adopt agents, and establishing the necessary governance, content strategy, and enablement to operationalize the process.
• Strategic Support Optimization: Designing, building, and delivering a formalized support mechanism/agent that generically integrates between core systems like Slack, Pager Duty, and Service Cloud. Our immediate goal is to significantly improve support flows for teams with a long-term vision to scale this solution to any team needing support improvements.
• Data and Pipeline Excellence: Partnering with key internal customers to ensure their success, including formalizing highly sensitive unstructured data (e.g., contract data) using Data Governance, Custom Objects, and Prompt Templates. We are focused on improving the reliability of key pipelines, such as the DataKit pipeline, to create a consistent and self-serve experience and minimize unnecessary escalations.
• Platform Enablement and Operations: Delivering critical operational stability by managing support items, successfully completing audits (like SOX), and ensuring the smooth adoption of key new/GA features (SentOS, MCP, ITSM) as customer-0 in EPIC Org.

Join our team of all stars as we execute a strategic pivot to concentrate efforts on core platform experiences. You will be instrumental in:

• Directly contributing to the development and delivery of the Agentforce environment and ADLC. You will enable T&P teams to build, deploy, and adopt internal agents by defining standards and best practices, and delivering the necessary upskilling and operationalization required to scale AI-driven productivity.
• Building out the foundational components of our generic, integrating support agent.
• Working directly with internal builders and customers to ensure product success and pipeline reliability.
• Absorbing key support and enablement work from the Internal Agents Program, specifically supporting Pipelines with iADLC.

You will be at the forefront of driving operational excellence and innovative platform solutions that make our internal engineering and support teams super productive, allowing them to deliver products efficiently across the EpicOrg ecosystem.

Required Skills:

Experience with Java, C# or other OOP Languages

Strong understanding of object-oriented programming and at least 10 + years of professional software development experience

Good understanding of E2E lifecycle of product development working with multiple engineers

Experience with RESTful services

Experience with software deployments in an AWS environment

Clear understanding of enterprise build pipelines that include automated testing

Good understanding of Unit and Integration Testing

Thorough knowledge of Design Patterns

Ability to analyze performance data, build dashboards to plot and analyze large swaths of data

Experience with Agile development methodology (e.g., Scrum)

Experience with continuous integration / continuous delivery server technologies

Knowledge of professional software engineering practices & best practices for the full software development life cycle, including

coding standards, code reviews, source control management, build processes, testing, and operations Designing and implementing

server-side applications, middleware and frameworks

Excellent communication skills via email, instant messaging, conference calls, and in-person

Bachelor's degree in computer science or other relevant technical field, or equivalent experience

Leverage AI-powered developer tools (e.g., Claude Code, Agentforce) to accelerate development workflows, automate operational tasks, and drive engineering productivity across the team.

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.