EMS Administration Supervisor

EMS Administration Supervisor FULL-TIME Opportunity in Bridgeport, CT!

$73,000 - $89,000 annually depending on relevant experience

Schedule: The applicant must be able to work a variety of scheduled hours, including nights, weekends, and holidays.

The EMS Administration Supervisor is responsible for overseeing day-to-day operations which may include staffing, scheduling, ensuring maintenance of equipment and supplies, internal communications, budgetary considerations, outside agency interface, and community relations.

Responsibilities:

• Oversee and support day-to-day field operations, ensuring continuous service delivery, operational readiness, and compliance with company standards.
• Serves as a role model for GMR's Core Values and Core Behaviors by demonstrating integrity, accountability, teamwork, respect, and a commitment to excellence in all interactions and operational decisions.
• Promotes and maintains a culture of safety by ensuring compliance with all company safety policies, identifying and mitigating operational risks, and taking immediate action to address unsafe conditions, behaviors, or practices.
• Oversees scheduling including overtime distribution, shift exchanges, transfers, leave requests, sick calls, and special event staffing.
• Handles incoming standby requests and works with scheduling on scheduling and pricing of standby's
• Handles invoices, check requests and other revenue billing
• Ensure appropriate ambulance staffing and resource deployment to minimize lost unit hours, maintain system status, and support operational needs during emergencies, disasters, and mass casualty incidents.
• Monitor and communicate operational impacts, including units placed out of service, lost unit hours, and staffing shortages.
• Assist field employees with scheduling, payroll, work assignment, vehicle, equipment, and operational concerns while serving as a liaison between field personnel and management.
• Verify and process payroll, attendance, PTO, personnel action notices, and employee status changes while maintaining accurate workforce records, certifications, qualifications, and transfer documentation.
• Supervise, coach, and develop assigned personnel and operational leaders through mentoring, performance evaluations, counseling, corrective action, and professional development initiatives.
• Conduct or oversee fair and timely investigations of incidents, complaints, employee relations matters, customer service concerns, and performance issues, ensuring appropriate resolution and follow-up.
• Support clinical and operational excellence by collaborating with field training staff, clinical leadership, dispatch, and support services to identify opportunities for improvement and enhance service quality.
• Participate in new employee onboarding and orientation activities and promote effective communication and teamwork throughout the operation.
• Maintain knowledge of EMS regulations, regional protocols, company policies, and operational procedures to ensure consistent interpretation, enforcement, and compliance.
• Foster a positive workplace culture through open communication, employee engagement, diversity, equity, and inclusion initiatives, while supporting affirmative action and equal employment opportunity objectives.
• Ensure compliance with all company, departmental, employment law, and information security policies, procedures, and training requirements.
• Perform other duties as assigned related to operational goals.

MinimumRequired Qualifications:

• Minimum 3 years of EMS field experience.
• Prior FTO or other leadership/supervisory experience preferred.

• High School Diploma or Equivalent (GED).
• State EMT or Paramedic Certification.
• State Driver's License with driving record in compliance with GMR's Safety & Driving policy (proof required if conditional employment is made).
• As required for EMT or Paramedic: BLS, ACLS, PALS/PEPP, BTLS/PHTLS Certifications.

Preferred Qualifications:

• Some advanced education is preferred.

Why Choose GMR?Global Medical Response(GMR) and its family of solutions are dedicated to delivering compassionate, quality medical care, primarily in the areas of emergency and patient relocation services. Hereyou'llembark on meaningful work that will make an impact on you and the customers we serve.View the stories on how our employees provide care to the world atwww.AtaMomentsNotice.com.

GMR's Core Behaviors-keep care at the center, raise your hand, seek to understand, find a way together and be accountable-unite our teams and set us apart in emergency medical services.

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.

Compensation: $73,000 - $89,000 annually depending on relevant experience. Check out our careers sitebenefits page to learn more about our benefit options.