Patient Concierge General Surgery Clinic

This position is primarily responsible for scheduling referrals for the academic/community hospitals, ambulatory primary care and specialty practices, streamlining access and maintaining efficiencies for scheduling while providing an overall positive experience for the patient.

What You Will Do

• Manage calls to triage and provide customer with appropriate resolution, including:
  * Coordinating appointments to all UH specialists, programs and diagnostic testing in appropriate time frame with the correct provider, in the right location.
  * Answering general questions about UH services.
  * Referring patients to physicians and services.
• Maintains communication with referring physicians regarding outcome of referrals.
• Establish and maintains strong business relationships with UH Clinicians and staff on UH services. Participates in community marketing and business development functions of UH in order to increase referrals.
• Plans, organizes, prioritizes and maintains workflow in conjunction with targeted physicians, marketing and clinical initiatives, and UH organizational objectives.
• Plans and tracks referrals by site and source, in order to better manage referral patterns and sources. Ensures department productivity standards are met/exceeded.
• Maintains up-to-date knowledge of computer systems, insurance/government regulations and Patient Access policies/procedures used within the department.

Additional Responsibilities

• Performs other duties as assigned.
• Complies with all policies and standards.
• For specific duties and responsibilities, refer to documentation provided by the department during orientation.
• Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients. Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace.